Demo

Service Dispatcher Scheduler

Emcor Inc
Sterling, VA Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 4/21/2025

Essential Duties and Responsibilities :

  • Responsible for managing execution and profitability of Fire Alarm and Sprinkler Service Centers and Service Agreements.
  • Coordinate all fire alarm and sprinkler service work including Service Calls, T&M, testing, quotes.
  • Schedule Service Calls and Testing Dates with customers and field service technicians
  • Dispatch field service technicians daily / weekly as required to projects and service sites.
  • Coordinate closely and daily with service technicians, superintendents, project managers, estimating, suppliers, warehouse, purchasing, and accounting.
  • Maintain Fire alarm and Sprinkler Service schedules.
  • Quote service and testing work and contracts
  • Creation and Closure of all work orders
  • Invoice projects in a correct and timely manner
  • Lead all collections and accounts receivable efforts
  • Negotiate pricing and request purchase orders for all equipment.
  • Maintain exceptional customer service and working relationship.
  • Visit customers and encourage direct business development and sales activities
  • Increase the present customer base
  • Managing multiple projects and deadlines with ability to prioritize and complete tasks.
  • Analyzes and review proposals to ensure profitability.
  • Remain objective when faced with predetermined client number / expectations.
  • Participate in contract and change order negotiations.
  • Attend monthly department meetings.
  • Attend and present projects at monthly financial meetings.
  • Manage 24 / 7 service calls and scheduling

Physical Requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Equal Opportunity Employer / Veterans / Disabled

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