What are the responsibilities and job description for the Service Dispatcher Scheduler position at Emcor Inc?
Essential Duties and Responsibilities :
- Responsible for managing execution and profitability of Fire Alarm and Sprinkler Service Centers and Service Agreements.
- Coordinate all fire alarm and sprinkler service work including Service Calls, T&M, testing, quotes.
- Schedule Service Calls and Testing Dates with customers and field service technicians
- Dispatch field service technicians daily / weekly as required to projects and service sites.
- Coordinate closely and daily with service technicians, superintendents, project managers, estimating, suppliers, warehouse, purchasing, and accounting.
- Maintain Fire alarm and Sprinkler Service schedules.
- Quote service and testing work and contracts
- Creation and Closure of all work orders
- Invoice projects in a correct and timely manner
- Lead all collections and accounts receivable efforts
- Negotiate pricing and request purchase orders for all equipment.
- Maintain exceptional customer service and working relationship.
- Visit customers and encourage direct business development and sales activities
- Increase the present customer base
- Managing multiple projects and deadlines with ability to prioritize and complete tasks.
- Analyzes and review proposals to ensure profitability.
- Remain objective when faced with predetermined client number / expectations.
- Participate in contract and change order negotiations.
- Attend monthly department meetings.
- Attend and present projects at monthly financial meetings.
- Manage 24 / 7 service calls and scheduling
Physical Requirements
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
Equal Opportunity Employer / Veterans / Disabled
