Thought Leader Liaison, Dallas

A career with EMD Serono is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by The Company. The Company uses the definition of "fully vaccinated" assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

A career with EMD Serono is an ongoing journey of discovery: our 50,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials. For 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. EMD Serono is a business of Merck KGaA, Darmstadt, Germany.

Your role: The Neurology & Immunology Thought Leader Liaison directly engages Key Thought Leaders at Multiple Sclerosis centers, academic institutions and private neurology practices nationally, with direct accountability for meeting commercial objectives aligned to MAVENCLAD and REBIF. The TLL is a product and company knowledge expert who develops business strategies to continue to build EMD Serono's reputation and credibility in the Multiple Sclerosis (MS) and neurology space. This role serves as the primary point of contact between diverse external and internal customers, with responsibility for identifying customer needs and providing solutions to develop relationships with Key Thought Leaders (KTLs) and improve customer satisfaction. The TLL serves as the Product and Services expert for Rebif and Mavenclad, ultimately delivering superior customer service to MS Centers nationally.

Territory: This is a field based role located in the Dallas, TX and surrounding area (Frisco, Plano, Richardson, Garland, Mesquite, Tyler, Longview, Paris, Texas and Shreveport, Louisiana.)

Responsibilities:

• Develop and cultivates strong clinical relationships with the MS/Neurology medical community including MS Centers, Priority/National accounts and teaching institutions, with an emphasis on uncovering unmet clinical needs and providing solutions perceived by customers as best in class (customer centric mindset and approach).
• Develop deep customer/market insights at the territory level to compliantly build long term relationships, broader access and advocacy.
• Achieve Commercial goals defined at a National and Area level where the individual operates and executes activities consistent with the Company and Therapeutic Area guidelines, PhRMA guidelines and utilizing our Competency Model as a reference.
• Responsible for growing advocacy of Mavenclad and Rebif at an Area level while working alongside the overlapping ABM who is responsible and compensated for the activity of individual prescribers.
• Coordinate the development and maintenance of account plans, through a synergistic approach with EMD Serono colleagues across Marketing, Sales, Market Access & Patient Support Programs/MS Lifelines in a compliant manner. Account plans include cross-functional activities that synergistically enhance clinical outcomes and customer satisfaction.
• Independently conduct data analysis and explore industry trends, translating those into solid business strategies and action plans.
• Develop and execute plans including strategies and actions that further position EMD Serono as the primary MS solutions partner for MS Centers and teaching institutions. Plans must include clear objectives and key discussion points for specific customer-facing activities, including those at major professional congresses such as AAN, CMSC, and ECTRIMS.
• Plan and implement effective professional education programs.
• Leverage virtual tools and platforms to maximize existing opportunities of engaging with customers remotely, to develop and cultivate relationships whenever necessary
• Provide only input on selection of speakers to integrate into N&I speaker bureau (note: the speaker selection decision and contracting process will be conducted by the home office) programs. Conduct speaker training sessions when necessary.
• Understand and drive the TA strategic business focus for the future by staying abreast of industry trends and shifts in MS treatment approaches, while maintaining superior level of knowledge about product reimbursement/formulary and market access.
• Seek out, foster and cultivate the highest level of home office and regional relationships to determine and communicate additional market opportunities, as well as create and participate in internal programs necessary to effectively seize these opportunities (i.e., internal focus groups, field tests, etc.).
• Actively demonstrate the highest level of professionalism, ethical behavior, compliance and integrity in all aspects of the role.
• Conducts field rides, meeting presentations and other Leadership level activities
  

Who you are:

Minimum Qualifications:

• Bachelor's Degree in business or science
• English required; other language skills may be considered a plus.
• Minimum 8-10 or more years field sales, product marketing, or medical / clinical experience in the pharmaceutical/healthcare industry
• Demonstrated science acumen and ability to work as a clinical solutions partner
• Demonstrated an ability to drive innovative solutions and think outside of the box
• 3 to 5 years' experience in the MS, Neurology and/or specialty biologics markets, with sustainable proven track record of building relationships within the medical communities in these areas.
• Minimum 2 years TLL experience with a proven track record of success
• Lead high impact account team/s across Area, Region, Nation that drives KOL engagement
• Experience building robust account plans
• Experience collaborating and co-leading along with cross functional partners to deliver new tools and solutions for the TLL organization
• Experience leading national and regional projects
• Demonstrated strategic and critical thinking skills to bring about positive outcomes
• Demonstrated ability to influence without authority.
• Strong interpersonal and relationship-building skills. Ability to collaborate effectively across functions in a complex organization and business environment.
• Has a proven track record of building strong relationships with Neurologist within region
• Fluency using virtual/digital communication tools/platforms
• Maintain a high personal level of accountability and ownership of results. Self-motivated professional who thrives on challenges.
• Valid and active driver's license is required.
  

Preferred Qualifications

• Advanced degree in business or science preferred.
• Demonstrated success in customer relationship building and sales performance
• Motivated/Driven by results, urgency and personal commitment.
• Experience in institutional sales and/or large account selling a plus.
• Strong critical analysis and ability to review data, understand trends and prepare/execute plans.
• Experience launching new products and/or services in specialty biologics markets is a plus.
• Ability to apply effective communication techniques, engages in focused dialogue, and demonstrate good listening skills. Ability to translate medical information into succinct and impactful marketing messages. Experience presenting to small and large groups and dealing with unexpected questions and challenges during presentation.
• Meets challenges consistently and confidently with energy and drive.
• Excellent communication, organizational and interpersonal skills with a high level of transparency
• Possesses high integrity and exceptional work ethic. Fosters mutual trust and respect.

COMPETENCIES (knowledge, skills, abilities, traits)

• Outstanding oral, written and communication skills with the ability to present to small and large groups in person and virtually and deal with unexpected questions and challenges while presenting.
• Strong science and MS disease state knowledge
• Strong Product knowledge
• Ability to drive clinical solutions
• Strong ability to build relationships within Neurology and MS community
• Superior team orientation and ability to influence without authority. Strong interpersonal and relationship-building skills internally and externally. Ability to collaborate effectively across functions in a complex organization and business environment.
• Ability to lead projects and drive results
• Strong business acumen with keen analytical sense and ability to utilize quantitative analysis and sound business judgment in interpretation of sales and market data to drive strategy and build account plans
• Ability to think strategically and bring innovation to the organization.
• Strong self-starter with entrepreneurial spirit coupled with strong critical thinking skills.
• Motivated by results, urgency and personal commitment. Possesses high integrity and exceptional work ethic. Fosters mutual trust and respect.
• Advanced software skills, particularly MS Excel, Powerpoint, virtual presentation platforms
• Interacts with customers in a highly compliant manner
  

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at come2emd.com

US Only
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Our Benefits - http://jobs.vibrantm.com/emd/content/Benefits-at-a-Glance/?locale=en_US

Curious? Apply and find more information at https://jobs.vibrantm.com

If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 238670

Location: Rockland

Career Level: D - Professional (4-9 years)

Working time model:

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US employees must be fully vaccinated against COVID-19 prior to your start date unless an accommodation is granted by the Company. The Company uses the definition of "fully vaccinated" assigned by the Centers for Disease Control & Prevention for purposes of considering satisfaction of this requirement which is a condition of employment.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

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Nearest Major Market: Boston
Job Segment: Neurology, Oncology, Immunology, Medical, Outside Sales, Healthcare, Sales