Call Center Customer Service Agent

Job Title: Call Center Customer Service Agent
Company: Core X Plug
Location: Atlanta, GA

About Core X Plug:

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description:

We are is seeking a dynamic and customer-focused Call Center Customer Service Agent to join our team. You will play a key role in delivering exceptional customer experiences by handling inquiries, resolving issues, and ensuring satisfaction with our services.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow up on customer inquiries to ensure resolution and satisfaction.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications:

• High school diploma or equivalent; additional training or certifications in customer service is a plus.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication and active listening skills.
• Proficient in basic computer skills and call center software.
• Ability to handle challenging situations with patience and professionalism.

• Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off (PTO) and holidays
• Professional development opportunities
• Employee wellness programs