What are the responsibilities and job description for the Call Center Representative position at Emerald Logistix?
Job Title:Call Center Representative
Company: Core X Plug
Location: Atlanta, GA
About Core X Plug:
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description:
We are seeking a customer-focused and detail-oriented Call Center Representative to join our growing team. This role is essential in providing exceptional service to our clients by answering inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries, provide information, and resolve issues.
- Document customer interactions accurately in the system.
- Assist with order processing, account management, and troubleshooting.
- Follow company protocols and scripts to maintain high service standards.
- Collaborate with team members to address complex cases when necessary.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Basic computer skills and familiarity with CRM systems.
- Ability to handle high call volumes and multitask effectively.
- Strong problem-solving abilities and attention to detail.
- Previous call center or customer service experience is a plus.
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Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Professional development opportunities
- Employee wellness programs
Salary : $1,050 - $1,250
