What are the responsibilities and job description for the Call Center Representative position at Emerald Logistix?
Job Title: Call Center Representative
Company: Core X Plug
Location: Atlanta, GA
About Core X Plug:
Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.
Job Description:
We are looking for a customer-focused and enthusiastic Call Center Representative to join our team. In this role, you will serve as the first point of contact for customers, providing assistance and resolving inquiries with professionalism and efficiency. The ideal candidate thrives in a fast-paced environment, excels in communication, and has a strong commitment to customer satisfaction.Pay Range:
$1050 - $1250 weekly
Responsibilities:
- Respond to incoming calls, emails, and live chat inquiries from customers.
- Address customer questions, concerns, and complaints in a professional and empathetic manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues by investigating problems, identifying solutions, and escalating complex cases as necessary.
- Maintain detailed and accurate records of customer interactions in the company’s database.
- Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Offer support with account management, billing inquiries, and order tracking.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Previous experience in a call center, customer service, or related field preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to handle high call volumes and work in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
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Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off (PTO) and holidays
- Professional development opportunities
- Employee wellness programs
Salary : $1,050 - $1,250
