What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Emerald Logistix?
Department: Emerald Logistix
Location: Columbus, OH
Compensation: $18.50 - $24.00 / hour
Job Title: Entry Level Customer Service Assistant
Location: Columbus,OH
Job Type: Full-time
Job Summary:
We are seeking a highly motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This position is an excellent opportunity for individuals who are looking to kickstart their careers in customer service and gain valuable experience in a fast-paced environment. As a Customer Service Assistant, you will play a vital role in ensuring our customers receive the highest level of service.
Key Responsibilities
- Assist customers with inquiries via phone, email, and in-person in a courteous and professional manner.
- Handle customer complaints and provide effective solutions or escalate them to management if necessary.
- Provide information about products and services to help customers make informed decisions.
- Maintain accurate customer records and document interactions in our CRM system.
- Collaborate with team members to meet and exceed customer service goals and objectives.
- Assist in training new team members on customer service protocols and procedures as needed.
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Strong verbal and written communication skills to effectively engage with customers.
- Excellent problem-solving abilities and a proactive attitude towards resolving customer issues.
- Demonstrated ability to work collaboratively in a team-oriented environment.
- Basic computer skills and familiarity with customer relationship management (CRM) software.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Competitive salary and performance-based bonuses.
- Professional development opportunities.
- Flexible working arrangements.
- Health, dental, and vision insurance.
- Paid time off and company-sponsored events.
Salary : $19 - $24
