What are the responsibilities and job description for the Senior Program Manager position at Emerald Technologies?
DataED, an Emerald Technologies company, is seeking a Senior Program Manager to support critical business relationships, drive consultative solutions, and lead cross-functional collaboration. In this role, you will serve as the primary point of contact for key customers, ensuring seamless communication, operational excellence, and long-term strategic alignment.
This position requires a proactive, problem-solving leader who can navigate complex challenges, build strong customer relationships, and collaborate across sales, engineering, production, and supply chain teams. If you thrive in a fast-paced manufacturing environment and enjoy working at the intersection of business, technology, and customer success, we want to hear from you!
Key Responsibilities
- Cultivate long-term relationships by understanding customer needs, providing consultative solutions, and proactively addressing challenges.
- Drive customer satisfaction and retention by leading regular business reviews, contract discussions, and performance assessments.
- Work collaboratively across departments (sales, engineering, supply chain, production) to anticipate challenges and develop solutions that improve efficiency and customer experience.
- Serve as the central point of coordination, ensuring smooth execution of new product introductions (NPI), production ramp-ups, and engineering changes.
- Own the entire customer order lifecycle, from RFQs to production scheduling, risk mitigation, and final delivery.
- Provide real-time status updates, leveraging data and analytics to drive informed decision-making.
Qualifications:
- 5 years of program management experience in electronics contract manufacturing or a related high-tech manufacturing environment.
- Proven ability to navigate complex customer relationships and drive consultative business solutions.
- Strong problem-solving mindset with a passion for process optimization and strategic executions
Benefits of the Job:
- Competitive medical, dental, and vision benefits
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.
At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.
Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
