Collections Specialist

Overview:

Emerald is seeking an Accounts receivable team member who will be responsible for the collections of all outstanding items due for assigned Emerald brands, report running for the operational teams, attendance at events when necessary and assistance when other team members need coverage.

This position will work out of our Alpharetta, GA office, or our San Juan Capistrano, CA office

Responsibilities:

• Monitor of aging reports related to the responsible events.
• Communication with customers regarding payments due and assist in facilitating those payments.
• Communication with the show teams regarding customer issues and conversations.
• Charging of credit cards on file for payments due (Square).
• Refund submission in the event of over payments or any other refundable situation.
• Attendance on show site when necessary to verify the event is collected in full.
• Final show report once the event has staged to verify all items are resolved.
• Assisting the billing team with new customers’ vendor setup and onboarding forms

Qualifications:

• Microsoft Office experience required specifically Excel, Word, and Outlook.
• Experience in Zuora preferred.
• Detail oriented, organized, and flexible.
• Reliable independent worker with strong analytical skills.
• Excellent written and verbal communication with the ability to use good judgement.
• Ability to work in a fast- paced team environment.
• Ability to work with and communicate with international customers

ABOUT EMERALD

Emerald’s talented and experienced teams grow our customers’ businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital platforms and channels. For more information, please visit http://www.emeraldx.com.

At Emerald, we strive to foster a diverse and inclusive community. We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone. Our job postings don’t contain experience inflation, and most don’t require college degrees. Instead, they’re crafted to focus on outcomes and transferable experiences that are assessed in a structured interview process carried out by trained hiring teams.

COMPENSATION & BENEFITS

Target Compensation: $55-60,000 (Non-Exempt)

Please note that this range reflects a reasonable estimate of the target compensation for this position. This range may ultimately vary based on a candidate’s qualifications and may be higher where required by applicable law.

We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools such as weekly guided meditation programs.

If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com.