What are the responsibilities and job description for the Client Relations Coordinator position at Emerge Pediatric Therapy?
The Client Relations Coordinators purpose is to enhance the lives of children and the families who love them by ensuring that the front desk operations are running smoothly and efficiently. This employee will ensure that all clients who contact Emerge Pediatric Therapy feel supported and have a positive experience. Emerge is currently looking for a full time employee looking to grow their career within a local company!
Job Responsibilities:
- Opening and/or closing the office
- Handling incoming calls and routing them to the appropriate person
- Complete client check in procedures and managing any rescheduling needs
- Make calls to fill schedules to ensure we can help as many children as possible
- Correspond with new clients and manage receipt of incoming intake forms
- Request and track client scripts for services, contacting physician offices as needed
- Monitor email and HIPAA portals and route appropriate information
- Making approved purchases for clinic needs
- General upkeep/organization of the clinic
- Assisting the Billing department with client insurance eligibility and authorizations
Knowledge, Skills, Attributes
- Flexible with the ability to adapt quickly to changes
- Exhibits responsibility and professionalism
- Great communication skills and ability to work with other employees across multiple clinic locations
- Desire to learn and advance skill set and Driven to reach goals/targets
- Strong attention to detail with a preference for administrative work
- Excellent attendance record and punctuality
- Likes to work in a fast paced environment with others
- Enjoys the pediatric population and their families
- Ability to work effectively in a deadline-driven, multi-priority environment; exhibit consistent usage of effective time management skills and appropriate resource management; communicates interferences and delays to supervisor.
- Provides others with timely and organized information; provide clear directions, shares responsibility and accountability; includes and consults with appropriate individuals as needed.
- Provides accurate results that are thought-out, complete; exhibits high standard for excellence, attention to detail; relays information that is sufficiently detailed and provides desired effect from customer.
- Ability to use logical methods to solve problems while producing effective solutions; probes all appropriate resources for solutions; takes initiative to identify and improve systems and processes.
- Ability to relate well with all types of people, attentive and active listener; patience to hear others out and build rapport with dignity and tact; ability to effectively manage change and support and promote acceptance; encouraging, motivating, clear and effective communicator.
Additional Benefits
- Medical
- Vision
- Dental
- Life Insurance
- Retirement Savings
