Client Relations Coordinator

Emerge Pediatric Therapy is looking for a flexible, warm, and welcoming person to be the first face to greet our clients as they enter the clinic. The Client Relations Coordinator's purpose is to enhance the lives of children and the families who love them by ensuring that the front desk operations are running smoothly and efficiently. This employee will ensure that all clients who contact Emerge Pediatric Therapy feel supported and have a positive experience. Emerge is currently looking for a full-time employee looking to grow their career within a local company!

Essential Functions/Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned:

• Opening and/or closing the office
• Scheduling clients and managing client charts and records
• Complete clients check in procedures and managing any rescheduling needs
• Correspond with new clients and manage receipt of incoming intake forms
• Handling incoming calls and routing them to the appropriate person
• Requesting and monitoring scripts and insurance approvals, and contacting physician offices as needed
• Collecting and entering payments
• Monitor email and HIPAA portals and route appropriate information
• Making approved purchases for clinic needs
• General upkeep/organization of the clinic
• Assisting the Billing department with client insurance eligibility and authorizations
• Directly calling clients and other service providers
• Maintaining an orderly waiting room
• Acting as a client satisfaction liaison
• Tracking no-shows and handles attendance issues
• Supporting therapy staff by entering reports into the Medicaid system
• Helping maintains a safe, friendly and welcoming clinic
• Building rapport with families
• Performs related work as requested by supervisor

Knowledge, Skills, and Attributes

• Flexible with the ability to adapt quickly to changes
• Exhibits responsibility and professionalism
• Great communication skills and ability to work with other employees across multiple clinic locations
• Desire to learn and advance skill set and Driven to reach goals/targets
• Strong attention to detail with a preference for administrative work
• Excellent attendance record and punctuality
• Likes to work in a fast paced environment with others
• Enjoys the pediatric population and their families
• Ability to work effectively in a deadline-driven, multi-priority environment; exhibit consistent usage of effective time management skills and appropriate resource management; communicates interferences and delays to supervisor.
• Provides others with timely and organized information; provide clear directions, shares responsibility and accountability; includes and consults with appropriate individuals as needed.
• Provides accurate results that are thought-out, complete; exhibits high standard for excellence, attention to detail; relays information that is sufficiently detailed and provides desired effect from customer.
• Ability to use logical methods to solve problems while producing effective solutions; probes all appropriate resources for solutions; takes initiative to identify and improve systems and processes.
• Ability to relate well with all types of people, attentive and active listener; patience to hear others out and build rapport with dignity and tact; ability to effectively manage change and support and promote acceptance; encouraging, motivating, clear and effective communicator.

Physical Requirements

• Normal periods of sitting and standing in an office environment.
• Extended periods of sitting at a workstation/desk in an office environment.
• Lifting and/or pushing objects up to 30 lbs. on an occasional basis.
• Working at heights of up to7 feet.

Working Conditions

• All tasks completed in a temperature-controlled office environment.

• Vision
• Medical
• Dental
• Retirement Savings
• Paid Time Off