What are the responsibilities and job description for the Quality Assurance Team Lead position at Emerge Professional?
We are partnered with the fastest growing health insurance marketplace, leveraging advanced technology and personalized service to simplify the enrollment process for ACA and Medicare enrollees. Backed by the industry's top carriers and investment partners, their passionate and innovative teams are dedicated to transforming the healthcare experience.
The Quality Assurance Team Lead is responsible for leading the day-to-day operations of the QA Department and ensuring that all services related to internal and downline sales activities and customer service meet or exceed established quality standards. This includes developing and implementing quality control measures, managing staff, ensuring compliance with regulatory requirements, recommending and overseeing coaching and retraining activities, and managing an escalation process for potential compliance issues that require further investigation.
REWARDS
- 60-65k OTE
- Comprehensive Medical, Dental, and Vision coverage
- PTO and holiday pay
- 401(k) matching
- Advancement Opportunities
REQUIREMENTS
RESPONSIBILITIES
company policies
Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.
Salary : $60,000 - $65,000
