ABA Center Director

Emergent Learning Corporation: Emergent Learning Center St. Louis

TITLE: Center Director

SUMMARY:
The Center Director is responsible for the day-to-day operations and clinical oversight of the assigned clinic(s) for Emergent Learning Center. This role ensures the center’s compliance with regulatory requirements, supervises clinical and administrative staff, manages resources effectively, and supports the growth and development of clinical services. The Center Director works with the regional CEO, while also collaborating closely with central administration and leadership, to implement strategic initiatives and maintain a high level of service quality.

KEY RESPONSIBILITIES:

1. Clinical Service and Oversight

• Ensure the delivery of high-quality Applied Behavior Analysis (ABA) services to clients in accordance with ethical and professional standards.
• Supervise clinical staff, including Board Certified Behavior Analysts (BCBAs), and Registered Behavior Technicians (RBTs), providing oversight, support, and performance evaluations.
• Manage client cases, ensuring proper documentation, session notes, and treatment plans are up-to-date and accurate.
• Oversee client reauthorizations and service utilization, ensuring all deadlines for treatment plans and insurance requirements are met.
• Conduct random audits of case files, treatment data, and session materials to ensure compliance with internal and external policies.
• Address clinical concerns or questions from parents and caregivers, escalating issues to the leadership team when necessary.
• Be prepared to step in to deliver clinical services (e.g., BCBA or RBT duties) in cases of staff shortages or as required by operational needs.
• Participate in client intake processes as necessary and support initial evaluations.
• Collaborate with the central clinical team on clinical guidelines and quality assurance measures to ensure consistency across all centers.

2. Staff Management and Development

• Oversee all staff at the center, including clinical and administrative employees, temporary staff, and interns.
• Conduct regular performance evaluations for staff, including new hire 90-day reviews, mid-year calibrations, and annual performance reviews for both clinical and locally positioned administrative personnel.
• Provide onboarding, training, and mentorship for new staff members, ensuring all technicians are certified within 30 days of hire as well as completing competency assessments for new hires to be eligible to sit for their RBT exam.
• Collaborate with the central Human Resource (HR) Department for staff development programs, such as onboarding, certifications, and compliance with training requirements. Support continuous staff development by providing ongoing job-specific trainings
• Coordinate with the central HR and other departments (e.g., training, safety, compliance) to align on organization-wide personnel initiatives and improvements.
• Coordinate with central HR in monitoring and organizing trainings such as CPR, Safety Care, etc.,
• Address performance issues, policy infractions, or other staff-related concerns, notifying the CEO, central HR, and relevant departments as necessary.

3. Operational Management

• Develop, maintain, and update the center’s master schedule and assign shifts to staff. Assist central HR and the central Insurance Department in payroll and billing related inquiries (e.g., missed punch request, timesheet discrepancies, etc.)
• Ensure accurate and timely data entry for payroll and billing purposes, ensuring compliance with company deadlines.
• Oversee the cleanliness, organization, and maintenance of the center, including session rooms, break areas, and common spaces.
• Manage relationships with external vendors (e.g., maintenance, office supplies), ensuring that all resources are well-stocked and functioning.
• Monitor and manage the use of utilities and operational costs at the center.
• Collaborate with central Operations and Administrative teams to ensure center operations align with overall organizational practices.

4. Regulatory Compliance and Reporting

• Maintain compliance with all applicable federal, state, and local regulations, including HIPAA, insurance requirements, and internal policies.
• Ensure confidentiality of client and staff records, adhering strictly to HIPAA guidelines and company policies on the handling of sensitive information.
• Monitor and implement adherence to all Emergent Learning policies, ensuring that all staff follow protocols for incident reporting, accident procedures, and ethical behavior.

5. Strategic Initiatives and Growth

• Work closely with the regional CEO and central leadership members to develop and implement strategic goals for the center.
• Participate in regular meetings with the central administration to provide updates on the center’s performance and collaborate on company-wide growth initiatives.
• Collaborate with other center directors and central administration to streamline processes and share best practices.
• Manage special projects as assigned by the regional CEO or central leadership, such as new service rollouts or community engagement efforts.

6. Facilities Management

• Act as the main point of contact for building management, addressing facility-related issues such as repairs, maintenance, and security.
• Oversee the distribution and management of keys, badges, and access control for staff at the center.

7. Client and Stakeholder Communication

• Serve as a primary contact for parents and caregivers regarding clinical concerns, service updates, and scheduling.
• Ensure that all client inquiries are addressed promptly, professionally, and in accordance with company policies.
• Act as a liaison between the center and other departments, such as Billing, HR, IT, and Operations, to ensure smooth communication and operational efficiency.

QUALIFICATIONS:

• Master's or doctoral degree in Applied Behavior Analysis, Psychology, or a related field (BCBA certification and license).
• 3-5 years of experience in a clinical or operational management role, preferably within ABA or healthcare services.
• Proven leadership and team management experience.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Familiarity with computer technology in general, Microsoft, Teams, and with scheduling and clinical management software (Theranest or similar).

COMPENSATION: Salary is a competitive range based on experience and qualifications.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $75,000 - $90,000