What are the responsibilities and job description for the Premiere Service Provider Manager position at Emerson Career Site?
If you are a business professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! The Preferred Service Provider (PSP) Manager for North America MSS will lead and coordinate a network of approved service partners across North America, ensuring exceptional field services for Measurement Solutions products in the region. Acting as a vital link between customers and service providers, the PSP Manager will champion best-in-class processes to deliver high-quality, safety-focused services that meet and exceed customer expectations.
In this Role, Your Responsibilities Will Be:
- Manage the overall Emerson PSP network, focusing on competency development, performance enhancement, and strategic growth.
- Collaborate with the PSPs to validate, assess, and implement service growth strategies.
- Work closely with PSPs to address customer service demands effectively.
- Serve as a customer advocate to resolve service-related challenges, ensuring smooth support through PSP and Emerson’s service network.
- Collaborate with the NA Service Management Office to introduce tools that elevate the service experience for both Emerson and PSPs.
- Ensure PSPs optimize Emerson's regional Service Center capabilities.
- Gather and share industry intelligence to inform and drive lifecycle service strategies.
- Provide operational guidance to PSPs and build their competencies.
- Support PSPs in sales efforts, positioning the service portfolio to win customer orders, including offering technical support when needed.
- Create sales and marketing collateral to promote service growth through PSP involvement.
- Facilitate regular communication with PSPs to implement and sustain growth initiatives.
- Continuously evaluate and provide constructive feedback to PSPs for ongoing improvement.
You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You establish clear responsibilities and processes for monitoring work and measuring results. You connect the right people to accomplish goals. You take constructive action to navigate difficulties or obstacles.
- Bachelor's in Engineering or Science from an Engineering School
- Six (6) years of related experience
- Travel up to 25% domestically
- Legal authorization to work in the United States – sponsorship will not be provided for this role
- Management experience in a sales or operations function within a service organization that effectively meets after-market customer needs associated with asset management, preventative maintenance, reliability services, and commissioning / distribution fulfillment.
- Experience with Impact Partners and/or Preferred Service Providers or similar is preferred
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, retirement savings plan, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
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