Customer Relationship Management Specialist

Are you obsessed with customer journeys? Do you dream in email subject lines and push notification copy? Can you turn data into marketing magic? If so, we want YOU to take our CRM game to the next level!

🔥 What You'll Do:

✅ Architect the ultimate customer experience – Develop and execute CRM strategies that drive engagement, retention, and loyalty across email, push, SMS, and in-app messaging.

✅ Mastermind lifecycle marketing campaigns – From onboarding to win-back, you'll own the full customer journey, ensuring every touchpoint is personalized, timely, and results-driven.

✅ Own the CRM calendar like a pro – Manage campaign planning, creative development, and execution, collaborating with designers, copywriters, and external partners.

✅ Turn insights into action – Monitor performance, analyze customer behaviors, and deliver data-backed recommendations to improve conversion, engagement, and retention.

✅ Get your hands dirty with A/B testing – Optimize subject lines, content, send times, and segmentation strategies to boost open rates, click-throughs, and conversions.

✅ Be the segmentation guru – Leverage customer data to build hyper-targeted audience segments that drive meaningful engagement while reducing churn.

✅ Keep us ahead of the curve – Stay up-to-date on the latest trends, tools, and best practices in CRM, email marketing, and lifecycle automation.

🎯 What You Bring to the Table:

🔹 CRM and email marketing experience – You’ve been in the game, and you know what works (bonus points if you have experience in streaming or digital products).

🔹 Tech-savvy and tool-friendly – Hands-on experience with CRM and marketing automation platforms like Braze, Salesforce, HubSpot, Iterable, or similar.

🔹 Data-driven mindset – You love digging into analytics, segmenting audiences, and making numbers tell a story.

🔹 Creative chops – You know how to craft compelling messaging, collaborate on eye-catching designs, and make customers feel like they’re the star of the show.

🔹 A/B testing ninja – You geek out over testing strategies and are always on the hunt for the next big optimization win.

🔹 Strategic thinker, execution powerhouse – You can zoom out for big-picture strategy and zoom in to flawlessly execute the details.

💎 Why You'll Love It Here:

🌟 Impact – Your work will shape how we connect with and retain our customers.

📈 Growth – This role is a launchpad for career acceleration.

🚀 Innovation – We love fresh ideas and cutting-edge strategies.

🎉 Fun team – Work with a collaborative, creative, and supportive crew.

💰 Competitive salary & perks – Because you deserve it!

Ready to take our CRM and lifecycle marketing to the next level? Apply now and let’s make customer engagement magic happen!