Control Systems Service Manager

At Emerson Power & Water Solutions, we help customers in the world's most crucial industries tackle the challenges of modern life. As an industry-leading controls automation company, we drive innovation that makes the world healthier, safer, smarter, and more sustainable.

If you are a Lifecycle Services professional looking for an opportunity to grow, Emerson has a great opportunity for you! As the Control Systems Service Manager , you'll be based in our San Diego, CA office, leading a team of engineers focused on delivering distributed control and SCADA system services to one of Emerson's largest customers in the San Diego metropolitan area.

In this Role, Your Responsibilities Will Be :

80% - Lead & provide engineering support activities for wastewater facilities that have Emerson Distributed Control Systems and SCADA Systems.

20% - Manage contracts and invoicing.

Interface effectively with key customer personnel, building positive relationships and maintaining high levels of customer satisfaction through outstanding performance.

Actively work as part of a team, providing local customer with system problem resolutions, field services, maintenance programs, system startup coverage, system upgrades, in support of proper operation of customers' systems.

Conduct site investigation and make recommendations for system designs and upgrades.

Provide summary data and information reports for a variety of software products, instruments, and equipment.

Create and submit required activity and billing reports to customer representatives.

Perform monthly project cost reviews and implement procedures to improve efficiency.

Manage subcontracts with engineering firms, responsible for financial tracking and delivery of site services.

Support the financial, efficiency, and quality objectives for the team, customer satisfaction, and high-quality support service.

Supervise and coordinate personnel, equipment, and financial resources to enhance and expand business relationships.

Assess employee skills and performance. Teach, mentor, and train employees to improve performance and develop toward their career goals. Cultivate a psychologically safe and fulfilling work environment to allow employees to thrive and reach their full potential.

Who You Are :

You understand the importance and interdependence of internal customer relationships. Show a tremendous amount of initiative in tough situations and are outstanding at spotting and seizing opportunities and acquire data from multiple and diverse sources when solving problems.

For This Role, You Will Need :

Bachelor's degree in engineering or related technical field, or equivalent combination of education and experience

Minimum of 7 years' related experience

Legal authorization to work in the United States

Preferred Qualifications that Set You Apart :

OV400 certification and prior Ovation system experience is preferred

Experience with PLC, DCS, and / or SCADA

PE (Professional Engineer) or PMP is a plus

Past experience working in the water / wastewater industry

Past experience as a site manager or project manager

Past demonstrated leadership

COMPENSATION

Our compensation philosophy is simple : we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is $130,000-150,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Our Offer To You :

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values () and about Diversity, Equity, & Inclusion at Emerson () .

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact : idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 25014261

Emerson is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Salary : $130,000 - $150,000