IT Support & Reporting Specialist

At EMF Engineered Components, we're not just a team; we're family and we are seeking a highly skilled and motivated IT Support & Reporting Specialist to join us! Why work with us at EMF? We foster a culture of collaboration, respect and empowering our employees in a supportive environment. Come join a team where not only do we make cool stuff for the aerospace industry, but your experience and contribution is valued in so many ways! The IT Support & Reporting Specialist will be primarily focused on providing technical support to employees, troubleshooting hardware and software issues, performing routine maintenance tasks, and supporting reporting needs.

Key Areas of Responsibility:

Technical Support

• Serve as the first point of contact for IT-related queries and issues.
• Troubleshoot and resolve hardware, software, and network problems.
• Escalate complex issues to IT counterpart or external vendors as needed.

Equipment Setup and Maintenance

• Set up workstations, laptops, mobile devices, and peripheral equipment for employees.
• Perform routine maintenance, such as software updates and system backups.
• Assist in installing and configuring new hardware and software.

Network and System Assistance

• Support network connectivity issues and perform basic troubleshooting for Wi-Fi, VPNs, and LANs.
• Monitor system performance and report anomalies to IT counterpart.

Reporting Support

• Assist with developing and maintaining reports using Crystal Reports or similar tools.
• Collaborate with the finance and operations teams to ensure reporting needs are met.
• Troubleshoot and optimize reporting tools as required.

User Training and Support

• Guide employees on using IT tools and adhering to IT policies.
• Assist with password resets, user account setup, and access permissions.

Documentation

• Maintain records of IT support requests and resolutions.
• Assist the IT Coordinator in updating IT-related documentation, including inventories and procedures.

Collaboration

• Work closely with IT counterpart to prioritize and complete tasks.
• Other duties as assigned.

Qualifications

Education:

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Experience:

• 2-3 years of experience in an IT support or technician role.
• Familiarity with help desk operations is a plus.

Technical Skills:

• Basic understanding of operating systems (Windows, MacOS).
• Knowledge of hardware troubleshooting (printers, monitors, workstations).
• Familiarity with network troubleshooting (basic LAN/WAN concepts).
• Experience with Microsoft 365 or Google Workspace.
• Crystal Report writing experience is a plus.

Soft Skills:

• Excellent problem-solving and organizational skills.
• Strong communication and customer service orientation.

Physical Requirements:

• Must be able to sit or stand up to 8 hours per day.

We offer competitive compensation packages including benefits such as medical, dental, vision insurances, 401(k) with a company match, paid time off, paid holidays, and more! Join our team of dedicated professionals and contribute to our company's success! If you're ready to take your career to the next level in a company that treats you like family, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required. Additional duties may be assigned as needed.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Merritt Island, FL 32952: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000