What are the responsibilities and job description for the CSR - Customer Service Representative position at EMG National?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and care. The ideal candidate will possess strong communication skills and a passion for helping others, making them a vital part of our customer service team.
Duties
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with order processing, returns, and complaints while ensuring a positive experience.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Maintain detailed records of customer interactions and transactions using computerized systems.
- Collaborate with other departments to resolve complex issues effectively.
- Uphold high standards of phone etiquette while engaging with clients.
Skills
- Strong customer service skills with the ability to communicate effectively both verbally and in writing.
- Proficiency in computerized systems for data entry and record keeping.
- Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
- Experience in sales or cash handling is a plus, enhancing the overall service experience.
- Ability to analyze situations critically and provide appropriate solutions promptly.
- Excellent client services skills that foster long-term relationships with customers.
Join us as we strive to deliver outstanding service to our customers while fostering a supportive work environment!
Job Type: Full-time
Pay: $835.00 - $957.00 per week
Shift:
- Day shift
Work Location: In person
Salary : $835 - $957