Customer Service Representative

EMI Corporation is a leading and growing manufacturer of plastics injection molding and machine components, conveyor automation systems, and engineered robotic tooling assemblies.

We are currently seeking a motivated and experienced Customer Service professional to join our team in taking the leadership role in our Inside Sales/Customer Service Department.

Job Summary: The main function of this job is to provide effective customer service and support to the customer and/or prospect. A Customer Service Representative must possess computer and customer service skills; he/she acquires product knowledge to provide problem-solving capabilities. The customer service representative will act as the liaison between the customers, outside representatives, engineering, and other personnel within the company.

Essential Responsibilities/Tasks: (may vary with specific positions, this list is not exhaustive and may be supplemented as necessary)

• Receive a high volume of telephone and email requests for price quotations, purchase orders, order changes, adjustments, cancellations, and return material authorizations.
• Generate quotations on standard and custom items; quotes may range from simple verbal quotations or may involve technical documents supplied by the customer.
• Write orders, and relay pertinent order information to customers, sales reps, and other internal departments.
• Respond positively to customer inquiries, which are sometimes controversial or adversarial. Continuously improve practices and services.
• Communicate with our customers and agents to answer technical questions.
• Utilize corporate custom software for entering orders, andquotes, reviewing customer payment history, checking available credit, etc.
• Provide prompt, courteous, and accurate responses to inquiries, and concerns, and troubleshoot customer problems.
• Aids in resolving customer concerns and/or issues.
• Cross-referencing of part numbers, serial numbers, and pricing.
• Interact with other departments in the company to insure the proper handling of customer requirements.
• Develop and maintain relationships with supervisors, sales reps, customers, and co-workers.

Knowledge, Skills, and Abilities:

• This position requires excellent oral and written skills when communicating with customers, sales agents, and EMI employees. All communication must be professional, courteous, and respectful.
• Ability and knowledge to accurately read and interpret US measurements.
• Improves practices and services.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work.

Minimum Qualifications, Training, and Experience:

• High school diploma or GED equivalency; preferably supplemented with coursework in writing, math, or other business applications.
• Minimum of 2 years of general clerical experience, preferably in a customer service position; any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Good working knowledge of Microsoft Office software is required.
• This position requires utilizing EMI’s customer/order, quoting, and database software.

Benefits:

This is a full-time, salaried position, plus benefits. EMI Corp. offers a comprehensive benefits program that includes medical, dental, life insurance, 401(k), profit sharing, disability insurance, and paid time off. Salary earnings are based on experience and skills.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Shift:

• 8 hour shift

Work Location: In person

Salary : $40,000 - $45,000