Front Desk Assistant

Position Description: Front Desk Assistant (Year-round, part-time)

Organizational Summary: Quality educational experiences are essential to preparing students for the future, yet systemic barriers create pronounced disparities in educational opportunities and outcomes. The Emily Krzyzewski Center, a nonprofit organization in Durham, North Carolina, implements four distinct programs designed to build on the academic, career, and leadership potential of students who are traditionally underrepresented in higher education. Collectively, our programs serve students from elementary school through college and equip them with the skills necessary to successfully complete higher education, connect to promising careers, and become agents of change within their communities. We amplify our efforts through partnerships with our local school district, community-based organizations, and universities.

Job Title: Front Desk Assistant

Job Goal: Reporting to the Director of Facilities and Operations, the Front Desk Assistant will be responsible for managing the front desk and other entrances to the Center, providing a secure and welcoming environment for participants, staff, and visitors who enter and call, and ensuring the lockdown and safety of the facility. In addition, this role will support administrative, organizational, and customer service tasks related to the successful execution of programs and other activities hosted by community partners at the Emily K Center. This role will also assist in executing special projects such as building and event set-up as well as office and program support tasks as assigned.

Qualifications:

· Experience in safety and security procedures preferred. Willingness to be trained and execute facility safety, CPR/First Aid, emergency, and crisis intervention procedures required.

· Requires lifting and other physical activity for set up of tables, chairs, gym equipment, and other medium-weight objects.

· Excellent interpersonal, oral, and written communication skills. Experience with Microsoft Office (Word, Excel) and Google Suite (docs, sheets, forms) required. Excellent attention to detail and accuracy. Prior hospitality experience preferred.

· Bilingual English/Spanish preferred.

· Ability to multitask in a fast-paced environment.

· Commitment to effectively serving community nonprofits and students and families who face systemic barriers to educational and economic success.

· Willingness to complete professional development and training activities as required/necessary.

· Must be able to pass a criminal background check related to suitability for working with and around children and youth.

Primary Responsibility Areas:

· Front Desk Management

Serve as the first point of contact for all students, families, and visitors at the front desk, welcoming them and ensuring that all safety and sign-in procedures are followed. Answer all phone calls and respond or re-direct calls to provide appropriate information. Responsibilities also include monitoring the parking lot and assisting with the carpool line as needed.

· Facility set-up and lockdown

Assist in set up for events and programs. This may include setting up bleachers, opening gym walls, setting up scoreboards, and moving tables, chairs, or other equipment. Ensure end-of-day lockdown of the building including locking doors, turning off lights, setting alarm, and when needed, escorting other staff to their cars.

· Emergency Support

Assist in regular emergency drill procedures. Provide basic first aid for minor injuries. Manage emergency situations using crisis intervention strategies or by initiating emergency procedures. Complete incident reports as needed.

· Administrative Support

Complete administrative projects as directed. These assignments may include ordering or organizing supplies, data entry, filing, and mailing support.

Terms of Employment: Part-time, hourly positions averaging 10-20 hours per week, with some flexibility to work additional hours. Scheduled hours vary. Most summer needs fall between 8:00 a.m. – 5:30 p.m. Monday – Friday, with some weekends. School-year needs usually fall between 9:00 a.m. - 8:30 p.m. and some Saturdays.

Pay: $16-$17 per hour

To Apply: Submit one document that includes your resumé and cover letter outlining your qualifications and interests to the attention of Dave McKnight at jobs@emilyk.org with the position title in the subject line. For more information visit www.emilyk.org.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee assistance program
• Flexible schedule

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16 - $17