What are the responsibilities and job description for the Client Success Manager position at Eminent, LTD?
Job Overview
The Commercial Landscape Client Success Manager is responsible for building and maintaining strong relationships with commercial landscaping clients. This role ensures that clients receive top-tier service, their expectations are met, and long-term partnerships are fostered. The ideal candidate will have a background in landscaping, account management, or customer service, with a strong focus on client satisfaction and retention.
Key ResponsibilitiesClient Relationship Management
- Act as the primary point of contact for commercial landscaping clients.
- Establish and maintain strong relationships to enhance customer satisfaction and loyalty.
- Conduct regular check-ins and site visits to ensure client needs are being met.
Service Delivery & Quality Assurance
- Coordinate with operations teams to ensure services are delivered as promised.
- Monitor job sites to uphold quality standards and proactively address any concerns.
- Resolve service issues quickly and effectively to maintain client satisfaction.
Account Management & Retention
- Develop strategies to improve customer retention and satisfaction.
- Identify upsell and cross-sell opportunities for additional landscaping services.
- Manage contract renewals, pricing adjustments, and client negotiations.
Collaboration & Communication
- Work closely with sales, operations, and field teams to ensure seamless service delivery.
- Provide feedback to teams on client expectations, concerns, and service improvements.
- Maintain detailed records of client interactions, service issues, and resolutions.
Reporting & Analysis
- Track and analyze client feedback and service performance metrics.
- Provide regular reports on customer satisfaction, retention, and service trends.
- Suggest process improvements to enhance the client experience.
Qualifications & Skills
- Experience in commercial landscaping, client management, or account management.
- Strong communication, problem-solving, and interpersonal skills.
- Ability to manage multiple client accounts and projects simultaneously.
- Knowledge of landscape maintenance, irrigation, and seasonal services is a plus.
- Proficiency in CRM software and Microsoft Office (Excel, Outlook, etc.).
- Valid driver’s license with the ability to travel to client sites as needed.
Why Join Us?
- Competitive salary and bonus opportunities.
- Health, dental, and vision insurance.
- Paid time off and professional development opportunities.
- A supportive team environment in a growing company.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Paid training
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
Work Location: In person
Salary : $55,000 - $65,000
