Administrative Assistant/Receptionist

Emmet County

POSITION: Administrative Assistant

SUPERVISOR: PZCR Leadership

FLSA CLASSIFICATION: Non-exempt SALARY GRADE: USWA

LOCATION: 3434 Harbor-Petoskey Rd Date 4/12/2024

POSITION SUMMARY:

Under the supervision of the Planning, Zoning and Construction Resources department managers, serves as administrative assistant. This position assists in performing office functions to ensure efficient day-to-day work flow. The position provides assistance in customer service and assistance to inspection staff.

ESSENTIAL DUTIES:

Acts as the receptionist for the departments.

Greet and assist public (walk-in customers, answer phone calls, monitor and respond to emails). Respond to and/or redirect a variety of inquiries from the public and governmental agencies.

Research current and archived permits as requested.

Schedule inspections for the building department.

Assist with copying and compiling meeting packets, post notices/minutes/packets, and prepare meeting presentations.

Creates, organizes and files new/closed permits, copy and scan documents.

Assist inspectors as needed. Update web-calendar. Prepare and email bi-monthly reports.

Assist with processing refunds, receipts and invoices.

Organize and manage office functions for the department including accepting and processing permit applications, processing zoning action applications.

Maintain supplies, order supplies, prepare mail for courier; retrieve mail from drop-boxes at office.

In the absence of the permit processor, process trade permit applications, and maintain permit and contractor registration databases and other office tasks as assigned, as needed.

Assist in processing department Freedom of Information Act requests, as needed.

Attain cross training in all other clerical staff positions and stay abreast of any changes in procedure for those positions.

Other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

DESIRED BEHAVIORAL TRAITS

Approachable and personable demeanor. Enjoys working with and assisting customers.

KNOWLEDGE, SKILLS, & ABILITIES

Detail oriented, excellent communication skills, ability to exercise independent judgment. Good attention to detail. Ability to process fees including cash, checks and credit cards. Good computer skills.

EDUCATION

High School diploma or equivalent.

EXPERIENCE

Minimum two years of clerical experience in a fast-paced office setting involving keystrokes and extensive use of computer applications and file processing.

CERTIFICATIONS/LICENSES REQUIRED

None, although continuing education is encouraged. Ability to obtain a Notary Public appointment.

PHYSICAL DEMANDS

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone. These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Job Type: Full-time

Pay: $19.70 - $20.82 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $21