Rep Success Specialist (Inside Sales)

Lencore Acoustics LLC, a subsidiary of Emmis Corporation is a leading manufacturer of Sound Masking, Paging and Audio Systems.

We are looking for a well-organized, personable, energetic Rep Success Specialist with a positive “can do” attitude to join the team.

The primary responsibilities of the Rep Success Specialist are communication with customers and Independent Sales Reps to follow up on small projects, coordination of lead management activities, program management implementation and large project bid management. The Rep Success Specialist will coordinate and help to mine customer and prospect data and other lead sources to actively foster new project opportunities with the sales team. Other responsibilities include helping to facilitate and input leads through the Salesforce CRM.

Candidates should have a passion for producing great work, great communication skills, and a strong understanding of technology.

Responsibilities include:

• Outbound communication with customers via phone and email to follow up on projects.
• Update and maintain accurate records in Salesforce CRM including but not limited to contact information, project timeline, opportunity stages, project updates.
• Act as a liaison between sales and internal departments
  • Assist with Quote and Project follow up, Independent Rep questions and requests
• Coordinating leads with the Sales Team and Rep Firms and through Salesforce
  • Assist with Quick Estimate leads follow up with the goal of converting to a project quote
  • Following-up on active project quotes with the goal of converting to a sales order
• Engages departments to provide market data and intelligence for sales development
• Advise customers about products and services
• Network and cold call on prospective leads
• Create reports as needed
• Other duties as assigned

Qualifications:

• Ability to organize and input data
• Ability to engage people over the phone
• Knowledge of project management, construction estimating and industry practices a plus
• Coachable, focused, and adaptable
• Ability to manage time, leads and produce results
• Familiar with and/or ability to learn Database Software
• Familiarity with Salesforce CRM a plus
• Works well with others
• Solid verbal and written communication skills

Position Location:

• Location: Indianapolis (Hybrid)
• Hours of Employment: Weekdays 8:30am -­ 5:30pm, flexibility as demands permit
• 401(k), medical, dental, vision, and life insurance benefits

 EMMIS Corporation (OTC: EMMS) is a diversified corporation with assets in media and technology. EMMIS is as well known for its creative culture as for its operations. Our people are passionate, knowledgeable, and deeply committed to each of the communities in which we operate. Because employees are the key to our success, EMMIS offers strong benefits and incentives, including health, dental and life insurance and a 401(k) contribution plan. For more information about EMMIS, visit our website at www.emmis.com.

LENCORE IS AN EQUAL OPPORTUNITY EMPLOYER