What are the responsibilities and job description for the Client Support Associate - Entry Level position at EMP Philadelphia?
Our proven background in business development and market strategy has led us to work with companies that have a reputation for creating the best communication technology available. The goal of our firm is to provide outreach and sales campaigns for our clients that will continue to support their goals of connecting with the local region with that technology.
As an entry-level Client Support Associate, you will be learning the ins and outs of our telecommunications clients and working with members of the management team to build long-lasting sales and development campaigns. Our entry-level Client Support Associate training will ensure that you don’t even have to think when a customer asks you a question; you will be confident in the products, services, and protocol.
Entry Level Client Support Associate Responsibilities:
- Introduce client products and services through a fine-tuned sales process where you and the customers can collaborate to fit their needs
- Communicate directly with customers to ensure an accurate understanding of the client campaign, and our efforts to assist in their sales and outreach goals
- Organizing the day through collaboration with members of the management team, other client support, and sales representatives to ensure efficiency
- Build an impeccable understanding of client protocol and services to problem-solve for customers in real-time
- Connect with other entry-level Client Support Associates to review client expectations, sales metrics, customer service results, and production goals
- Assist with office management and coordination in regard to scheduling meetings and ensuring attendance
Preferred Qualities of the Entry Level Client Support Associate:
- Proven ability or desire to continuously problem-solve and build the foundation for new campaigns
- A High School Diploma/GED is required
- Both professional and personal communication skills
- Organizational and time management abilities, especially when reaching client goals
- Previous experience in communications, management, customer service, retail, sales, or a related field
Job Type: Full-time
Pay: $45,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $45,000 - $56,000
