What are the responsibilities and job description for the Card Services Specialist position at Empeople Credit Union?
SUMMARY: The Card Services Specialist is responsible for maintaining and supporting all aspects of servicing debit and credit card products, the bill pay product, and servicing of Empeople’ s ATM fleet, successfully resolving member service escalations, and serving as a subject matter expert for Empeople debit and credit cards, bill pay product, and ATM fleet. Daily tasks will include maintenance, reporting, providing member and internal support, and member follow-ups. The Card Services Specialist is responsible for maintaining and managing relationships with multiple third-party providers.
*This position is remote
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promotes the Empeople Service Commitment and exemplifies internal service standards.
- Looks for opportunities to promote products and service usage to members.
- Serves as a subject matter expert on all card and digital payment products, including, but not limited to, debit cards, credit cards, bill payment, ATMs, and the technology and systems for each.
- Manages internal Cards and ATM helpdesk requests.
- Manages card, bill pay, and ATM related member service escalations and service events to ensure successful resolution.
- Coordinates with Velera, NCR, Diebold, and other vendors to drive issues to resolution.
- Performs card account maintenance in a variety of platforms for members or at the request of collections, Accounting, HR and credit union staff.
- Works closely with the accounting department on balancing of Card and ATM GLs.
- Assists AVP of Cards and Digital Payments with card reporting and analysis.
- Assists AVP of Cards and Digital Payments with card and digital payment projects, taking ownership of components as assigned.
- Participates in special projects and perform other duties as assigned.
- Work with card vendors and internal resources to optimize fraud strategies.
- Maintains knowledge and ensures compliance with current and forthcoming regulations in all aspects of services.
QUALIFICATIONS:
Knowledge Of:
- Credit Union’s products and services.
- Credit Union policies and procedures pertaining Fraud.
Ability To:
- Operate a PC using the following software applications Windows, Outlook, Word, and Excel.
- Operate the Credit Union’s financial software to access member accounts to perform transactions, account inquiries, and all fraud functions.
- Operate standard office equipment and tools such as a PC, Microsoft Teams, and telephones.
- Provide exceptional member service in keeping with the Empeople Service Commitment.
- Communicate effectively verbally and in writing.
- Analyze problems and provide solutions.
- Ability to work independently on a regular basis.
- Ability to make decisions using sound judgment, organize and prioritize workload, and maintain a professional relationship with members, employees and vendors.
REQUIRED EDUCATION AND EXPERIENCE:
- High School diploma or General Education Degree plus two years of related experience and/or training in a financial institution.
License or Certificate:
- Bondable
- Acceptable Credit History
COMPETENCIES:
- Communication Skills
- Mathematical Skills
- Reasoning Ability
Compensation & Benefits:
- Salary Range: $46,500-$69,800
- Health, Dental & Vision Benefits
- Bonus opportunity
- 401(k) with match and profit sharing
- Flexible Time Off
Empeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they
choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or
cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way
alters the at-will nature of employment at Empeople Credit Union.
False statements or material omissions in the Application for Employment will be grounds for immediate
termination
Salary : $46,500 - $69,800
