What are the responsibilities and job description for the Scheduling Coordinator 1 position at Emperion?
The Scheduling Coordinator is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant)
Outcome/Results
The successful incumbent ensures that all Scheduling requirements are met in a timely and accurate manner ensuring that quantitative results are met without sacrificing qualitative results.
Key Responsibilities
- Delivers quality Customer Service from initial request for service until completion of end product
- Adheres to client protocols and jurisdictional regulations including appropriate documentation of same
- Ensures all referrals have been entered and cases created accurately
- Schedules exams with physician offices and enters date and times through office operating system
- Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations.
- Prepares and sends exam notification letters, cancellation letters, no show letters daily
- When required, responsible for initiating and follow up of prompt pre-payment to providers
- Coordinates ancillary services such as transportation/translation as requested, following customer protocol
- Performs appointment reminder calls and appointment follow up calls as necessary
- Contacts appropriate agencies or persons for the purpose of verifying information
- Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols
- Ability to efficiently and accurately manage high volume of emails in a timely manner
- Communicates immediately with Supervisor with regard to any client concerns
- Operates company software and equipment
- Enters data by inputting alphabetic and numeric information into system via keyboard
- Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
- Communicates using correct English, spelling, grammar, and punctuation
- Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
- Proficiency with imaging/scanning documents
- Maintains confidentiality and discretion as a general rule
- Works effectively as a team contributor on all assignments
- Interacts professionally with other employees as well as clients
- Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics
- Understands current URAC standards as appropriate to job functions
Key Competencies/Skills/Abilities
- HS Diploma or equivalent
- Proficient with MS Office Suite
- Excellent communication skills-verbal and written
- Ability to organize and prioritize work effectively
- Ability to accept and apply constructive feedback
Background & Experience
HS Diploma or equivalent
Proficiency with MS Office Suite and Excel
Physical Requirements
- Ability to remain in a stationary position for long periods of time
- Ability to speak and hear
- Manual dexterity sufficient to operate a computer keyboard and calculator
- The employee may be required to walk
- The ability to see details at close range (within a few feet of the observer)
