Line Crew- Batavia, NY

Empire Access is looking for an ideal candidate to join our Construction crew in Batavia, NY.

Company Overview: Empire Access is a leading provider of telecommunications services, specializing in telephone, internet, and fiber optic solutions. We are committed to delivering reliable and high-quality connectivity to our customers.

Job Summary: As a Line Crew Person, you will play a crucial role in the installation, maintenance, and repair of the services offered to our customers. Working as part of a skilled team, you'll contribute to ensuring our customers receive reliable and high-speed connectivity services.

Key Responsibilities:

• Perform installation, splicing, termination, and testing of fiber optic cables in various environments including aerial, underground, and indoor settings.
• Assist in the deployment of telecommunications equipment such as routers, switches, and access points to support internet and TV services.
• Conduct regular maintenance inspections and troubleshooting to identify and rectify network issues promptly.
• Collaborate with team members to plan and execute network expansion projects ensuring timely completion and adherence to safety protocols.
• Operate specialized tools and equipment safely and efficiently, including fusion splicers, OTDRs, and power meters.
• Adhere to industry standards, regulations, and company policies to maintain the integrity and reliability of network infrastructure.
• Provide exceptional customer service by addressing inquiries, resolving service disruptions, and communicating effectively with customers during installations and repairs.
• Document work activities, including network configurations, splicing records, and service tickets accurately and comprehensively.
• Participate in training programs and stay updated on emerging technologies and best practices in fiber optics and telecommunications.
  
  
  

Qualifications:

• High school diploma or equivalent; additional technical certifications or training in telecommunications, fiber optics, or related fields preferred.
• Prior experience in fiber optic cable installation, splicing, and troubleshooting is highly desirable.
• Proficiency in using hand tools, power tools, and test equipment associated with fiber optic and telecommunications installations.
• Strong understanding of fiber optic cable types, connectors, and termination techniques.
• Ability to work at heights and in various weather conditions, adhering to safety protocols and regulations.
• Excellent problem-solving skills with a keen attention to detail and accuracy.
• Effective communication skills, both verbal and written, with the ability to interact professionally with team members and customers.
• Valid driver's license with a clean driving record.
  
  
  

Requirements:

• Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
• Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
• Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
• Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
• Team Player: Collaborative mindset to work effectively with other technicians and support teams.
• Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
• Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
• AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
  
  
  

Education and Experience:

• 1-3 years of experience in telecommunications or technology related field.
• Technical certification or associate degree preferred.
• Experience in customer service support role.
  
  
  

Working Conditions: Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.

Empire Access is an Equal Opportunity Employer