What are the responsibilities and job description for the Customer Service Agent position at Empire Auto Parts?
We are looking for a Customer Service Agent to answer incoming service calls and online orders.
Responsibilities :
- Answers inquiries via telephone regarding product availability and pricing
- Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests
- Places outbound calls to customers to update order status, verify account information and update business and contact information as needed
- Answers product information requests and resolve product support problems as these arise
- Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company
- Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer
- As appropriate, highlight Empire's advantages versus competitors, such as high part availability, easy ordering (online / phone / fax), frequent deliveries, and streamlined returns
- Fully document all interactions with the customer
Qualifications / Skills :
What We Offer :
Employee Perks :
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
