What are the responsibilities and job description for the Account Manager position at Empire Office?
Description
About Empire Office
Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 435 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Overview
Empire Office is seeking an Account Manager to join our growing team in Miami, Florida. The position's function is to manage client expectations and provide quality products and knowledge-based solutions. The manager will be responsible for increasing market share and profitability by cultivating client trust through daily account oversight.
Key Responsibilities
Sales:
- Update clients on new product offerings and market trends
- Exercise value engineering when interacting with the client
- Work with the Marketing Department to provide updated materials and information to clients
- Seek out opportunities for ancillary products and additional services to offer up
- Respond promptly and courteously to client inquiries, needs, requests, etc.
- Be available as needed for client face-to-face meetings and other necessary communications
- Share the Empire story and promote depth and breadth of resources
- Promote the unique capabilities, knowledge, and expertise to the client
- Remain cognizant and prepared for any anticipated client needs
- Possess an understanding of the competition for proper product positioning
- Negotiate with vendors for additional discounting for increased profitability
- Continually practice strategic social relationship-building
- Carry out forecasting and strategic account plan
- Availability & willingness to take onsite meetings/field measure spaces
Sales process:
- Act as the liaison throughout the sales process by facilitating and managing all steps involved
- Coordinate necessary actions as they are carried out by the Sales/Account Coordinator or Project Manager
- Monitor all reports (waiting, unbilled, or aging)
- Mentor Junior Account Manager, if applicable
Qualifications
Skills & Qualifications
- Bachelor’s degree or equivalent
- 5 years in the furniture industry; experience working at a dealership preferred
- Capable of reading and understanding blueprints, CAD, or construction drawing
- CAD Experience / CET Experience
- Knowledge of Steelcase furniture
- Microsoft Office knowledge (Outlook/Excel/Word)
- Use of Hedberg to generate quotes
- Strong communication skills, both written and oral
- Strong customer service skills
- Well-spoken and able to convey ideas, thoughts, and information effectively.
- Highly motivated, persistent, and skilled negotiator
- Plans and carries our responsibilities with little to no direction
- Comfortable working independently
- Ability to take on and complete multiple tasks in a timely manner
- Handles deadlines and pressure with ease
- Works well in a team environment
- Ability to motivate others
