What are the responsibilities and job description for the Longevity Center Manager position at Empire Portfolio Group?
About the Company - Empire Portfolio Group, the company that helped Orangetheory Fitness become the fastest growing fitness franchise in the world, is now setting its sights on personalized health, wellness and longevity. Empire is launching dozens of longevity centers around the country and we're looking for top talent who are fanatical about transforming people's lives.
About the Role - The Operating Director (Spa Manager) will oversee both operations and sales. This person will be the "mayor" of the center as they will meet with all first-time clients and guide them on their wellness journey. As the leader and manager of the center, this person will hire, train, and motivate their team - leading them to success. Focus on excellent customer service, professionalism, and KPIs is required. An ideal person utilizes problem-solving skills, critical thinking, and excellent judgment under pressure.
Responsibilities
- Focus on leading teams to generate new leads and new member conversions
- Source, recruit and train all front of house staff
- Set and meet monthly KPIs
- Staff development
- Execute progressive disciplinary actions when necessary
- Oversee day-to-day operations of all offices, providing management/ owners with regular updates
- Maintain compliance: with insurance, business, medical and legal, including all federal and state legislation
- Vendor set-up, management, and ongoing relationships reviews
- Order supplies and equipment as needed
- Maintain business office inventory and equipment functionality
- Protect Patient Rights by maintaining the confidentiality of personal and financial information
- Maintain operations by following policies and procedures; maximizing productivity and efficiency
- Working cross-functionally with the team to achieve company priorities
- Liaise with medical team members pre and post-therapy and participate in shared decision making
- The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee
Qualifications
- Bachelor’s degree required
- 3-5 years of managerial experience, ideally in a wellness center or medical spa setting
- 3-5 years experience in sales, business development/brand ambassador
Required Skills
- Strong communication and collaboration skills – both written and verbal
- Attention to detail and ability to establish effective working relationships with staff
- Multi-tasker with minimal supervision
- Proven flexibility and willingness to handle various tasks independently and to meet deadlines
Preferred Skills
- Able to motivate, discipline, and resolve conflict
- Ability to source, train and develop talent
- Implementation of new policies or processes
- Analytical Skills: Able to find efficiencies, problem solving and assist challenges as they arise
- Working knowledge of Microsoft Excel, technology savvy
Pay range and compensation package - 70k base plus bonus
- Complimentary services and employee discounts with Orangetheory Fitness and Relive Health
- Empire cares about you—we offer access to free mental health counseling
- Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork
- 401(k)
- Medical, Dental and Vision insurance
- Employee discounts
- Health Savings Account and Flexible Spending Account
- Paid time off
- Professional development assistance
- Pre-tax commuter benefit plan to save on public transportation to/from work
Equal Opportunity Statement -Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Company’s request.
