What are the responsibilities and job description for the HR OPERATIONS ASSOCIATE position at Emplova?
ABOUT THE OPPORTUNITY
Emplova is a boutique professional employer organization (PEO) that specializes in providing white-glove concierge level service to clients across the USA. We are dedicated to helping companies grow and prosper by providing access to better employee benefits, simplified payroll administration, outstanding HR expertise, extraordinary service, compliance requirements, and advanced HR infrastructure all tailored to the unique needs of their business.
GENERAL RESPONSIBILITIES
The critical role of HR Operations Associate supports both internal operations and external client success efforts by providing as-needed support to the Client Success team. Duties may include but are not limited to :
- Monitor and respond to inquiries received in the Emplova Employee Inbox promptly and professionally, providing assistance or redirecting messages to appropriate team members as needed, ensuring timely resolution of employee concerns and inquiries.
- Manage administrative tasks such as scheduling meetings, ordering supplies, and handling mail sorting, scanning, and distribution efforts.
- Support the client digital onboarding process for their new hires through PrismHR.
- Assist in addressing basic payroll inquiries.
- Assist in enrolling new employees in benefit programs through PrismHR, processing electronic benefit changes, and providing basic benefits-related support.
- Manage employee records electronically within PrismHR, ensuring data accuracy, confidentiality, and compliance with digital recordkeeping policies.
- Assist in scheduling compliance training sessions through vendor portal, tracking online attendance, and facilitating employee access to digital training materials.
- Generate basic digital reports on HR metrics and KPIs using PrismHR's reporting features, providing support for data analysis and decision-making.
- Engage in learning opportunities to enhance skills and contribute to process improvement initiatives within PrismHR and other platforms used by EMPLOVA.
QUALIFICATIONS
The ideal candidate for the HR Operations Associate position will possess a combination of specific qualities, skills, and experience that align with the demands of a thriving service organization, such as :