Client Success Specialist

Employee Retention Benefits, Inc (ERB) has extensive experience in all phases of the business of employee benefits, and with that comes a unique understanding of the grassroots needs for employee benefits. At ERB we work hard to understand our client needs from your point of view. We strive to be world class listeners. Once we clearly understand their needs, we customize programs and plans to best satisfy the needs of our client as well as its members in the most effective and efficient way.

ERB is a growing and constantly evolving company. Our people are the foundation of our success and that is why team synergy, and the development of our people is crucial for us.

*** Temporary position that may become a permanent position.

Our values are of the utmost importance, and we ensure that everything we do and how we live is aligned with them.

Driven: We are willing and eager to grow.

Adaptable: We are resourceful, innovative, and open to new ideas. No problems only solutions.

Accountable: We are reliable, accurate & disciplined teammates. We always do what we say, we take ownership of our results.

Humbly confident: We are grateful for the opportunity to serve and confident in our ability to do it well. We are kind, caring & respectful. We over Me.

ERB supports volunteering. We have a deep commitment to the communities we serve and we encourage our employees to get involved.

The Client Success Specialists’ role is to answer calls and welcome walk-ins (when receptionist is unavailable) with the highest level of service and professionalism, while supporting some co-worker’s schedules.

· To conduct oneself in alignment with our Core Values.

· Computer Experience: Microsoft Office Suite (Word and Excel Required) and Web-enabled applications/software.

· Organized, proactive, and prioritization skilled.

· Expert in Customer Service Relationships building and maintenance.

· Capacity to seek, cultivate and preserve dynamic working relationships.

· Analytical Thinking: analyze and compare to understand and explore alternative solutions.

· Communication Skills: Professional verbal and written communication skills.

· Judgement and Decision Making: Consistent in sound judgment and decision-making.

· High School Diploma or GED

· A minimum of 1 year as a customer service and/or receptionist (preferred).

· Bilingual Spanish.

· Provide a welcoming atmosphere in answering all inbound calls and walk-in traffic.

· Warmly greet visitors, direct them to proper departments, and schedule appointments.

· “White glove treatment” on all claims clients request, from initial contact through all communications and follow-ups.

· Speak clearly, communicate with all types of people, clients, and VIP partners.

· Professional appearance/manner and friendly attitude reflecting the highest standards.

· Promptly support Ops. Dept’s. overflow calls exceptionally addressing client’s concerns.

· Maintain professional reception area and impeccable front office environment.

· Clerical/administrative support for executive staff and multi-tasking numerous duties.

· Accurate and detailed documentation with scheduled follow-up on pending activities.

· Mail processing, order/distribute supplies/equipment, and other assigned duties.

This is an in-person position: Monday-Friday 8AM-5PM. Working at one location/Covina.

· Hourly compensation: $18.00 - $20.00/hour, based upon experience and ability.

Health Insurance: eligible for coverage after 13 weeks of employment as a permanent full-time employee if qualifies.

Job Types: Full-time, Temporary

Pay: $18.00 - $20.00 per hour

Shift:

• 8 hour shift

Experience:

• Claims: 1 year (Preferred)
• Customer Service: 1 year (Required)

Language:

• English and Spanish (Required)

Ability to Commute:

• Covina, CA 91723 (Required)

Work Location: In person

Salary : $18 - $20