VDI Administrator

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ERS is seeking a VDI Administrator in the Information Systems Division. The VDI Administrator performs advanced to highly advanced work including design, delivery, maintenance, administration and innovation of the Virtual Desktop systems ensuring alignment with ERS strategic goals, business needs and management priorities. Work involves advanced to highly advanced operational tasks and projects related to the systems lifecycle, including analysis, design, innovation, implementation, integration, evaluation, testing, documentation, training, monitoring, troubleshooting, maintenance, administration and security of infrastructure, systems, services and applications. Works under minimal supervision, with considerable to extensive latitude for the use of initiative and independent judgment.

Essential Responsibilities include, but are not limited to:

Oversee and provide guidance in troubleshooting and solving complex system software and hardware problems; coordinate and maintain the functionality of the systems environment and the implementation of technology solutions, upgrade plans and procedures for the following essential functions.

VDI Infrastructure Setup and Configuration:

Conduct design, implementation, administration and support of the virtual desktop infrastructure including VMware data-center products, Horizon View and related components, server and data storage systems and systems software. Ensure capacity, performance, usability, security, reliability, modularity and sustainability.

User Access and Management:

Manage virtual desktop environment user profiles, roles and groups using role-based best practices and ensuring user profile data is adequately and appropriately permissioned, located and stored.

Virtual Desktop Deployment and Maintenance:

Conduct design, implementation, administration and support of virtual desktops. This includes creating and managing virtual machine templates, deploying virtual desktop pools, configuring group policies, installing, configuring and updating system and desktop applications to ensure optimal user experience and productivity while maintaining security and current update levels.

Performance Monitoring, Optimization and Issue Resolution:

Monitor the virtual desktop environment and take necessary steps to optimize efficiency and improve performance. This includes investigating and diagnosing problems, coordinating with other teams and vendors as necessary, and implementing solutions to optimize the user experience and minimize disruptions to end users.

Innovation:

Conduct assessment, planning and design review sessions with ERS staff to gather information concerning the current environment. Research, assess and evaluate new and developing technologies to determine suitability for current and future agency enterprise computing needs. Provide recommendations including new features, licensing requirements, high-availability, identity integration and risk assessment as appropriate.

Documentation and Training:

Develop and document all aspects of the VDI environment as well as best practices and operating procedures. Actively collaborate with and train Service Desk staff and others to ensure proper troubleshooting and other methods, and to ensure the overall desktop user experience is polished, consistent and meets customer needs. Perform analysis, validation and revision of existing documents for currency, accuracy, efficiency and effectiveness.

Systems Administrator VI: Perform the essential functions for Systems Administrator V at an elevated level and also overseeing and/or designing and implementing new or revised methods that effectively meet agency needs; overseeing multiple projects, and/or some of the most complex System Administration projects involving highly complex upkeep and configuration of computer components and systems software.

Other Duties and Responsibilities:

• Participate in disaster recovery including planning, documentation, backup management and exercises to ensure preparedness to respond to disasters and other unplanned situations and events which could impact system availability for business operations.
• Manage project workloads concurrently with day to day operational duties.
• Follow and adhere to ITSM standards and methodologies including Change Management.
• Perform other duties and special projects as assigned.
• Attend work regularly in accordance with agency leave and attendance policies.
• Comply with all applicable agency policies and procedures, including safety and standards of conduct.
• Perform on-call or scheduled after hours work as required.

Required Minimum Qualifications: Your application for employment must reflect how you meet each of the following minimum qualifications:

1. Graduation from an accredited four-year college or university with major course work in data processing, computer science, management information systems, business or related field. Each year of related experience over the required minimum may be substituted for one year (30 semester hours) of required college credit.
2. Four (4) five (5) years of experience (depending on classification) in designing/administering Horizon View.
3. Three (3) years of experience in Windows system administration including server operating systems and Active Directory.

Preferred Qualifications: Your application for employment should reflect how you meet the following preferred qualifications:

1. VMware Certified Professional - Desktop and Mobility (VCP-DTM), MCSE,CompTIA Server , Security and similar certifications.

PLEASE NOTE: All applications should contain complete job history entries, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Other Information: This is not a remote only position. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to . Please note: Internal applicants in the same salary group and classification as the posted position are eligible to receive an increase in salary where applicable up to the posted maximum.

Military Occupational Specialty Codes:

Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/_InformationTechnology.pdf) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Human Resources at with questions or for additional information.

How to Apply: Ready to join the dedicated, customer-focused team at ERS? Submit the following to the ERS Human Resources Office:

A State of Texas Application for Employment submitted online through CAPPS Recruit.

• Use the link below to create a CAPPS Recruit account and build your profile on the My JobPage tab in the upper left corner of the screen.
• Once your profile is complete, click on the Job Search tab in the upper left corner of the screen to view available career opportunities and submit your application.
• Note: Resumes will be accepted only as supplements to a State of Texas Application for Employment.

Applications submitted through Work in Texas:

If you apply for an ERS position via Work in Texas , you will also need to complete a supplemental questions form. For more details, refer to the instructions in the email you receive from CAPPS Recruit.

Please contact a Human Resources representative if you need assistance or require accommodation during the application process.

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