IT Systems Supervisor

Description

Under general direction, coordinates and supervises the City’s information technology daily operations including the support and administration of computer systems, computer security, disaster recovery, help desk services, and software/hardware license control. Exercises technical and functional supervision over technical staff.

Examples of Duties

Examples of duties may include, but are not limited to, the following:

• Assists in developing goals, objectives, policies, procedures and priorities for assigned services, including computer security; Participates in the installation, inventory, and maintenance of computer hardware and software; supervises the maintenance and support services of computers, printers, and related peripheral equipment;
• Supervises, trains, selects, and evaluates assigned staff;
• Designs, consults, researches, develops, and implements new computer systems including hosted software solutions, backup systems, disaster recovery procedures and restoration of computer services;
• Identifies opportunities for service delivery improvements; analyzes and evaluates techniques for the implementation of new computer applications, hardware, and peripheral equipment;
• Conducts a variety of analytical and operational studies regarding departmental activities; evaluates alternatives, makes recommendations, and assists with the implementation of procedural, administrative, and/or operational changes for approval;
• Resolves complex problems with multi-user computers, printers, servers, software, peripherals, and other related equipment;
• Prepares a variety of reports and other correspondence as needed; and
• Performs related duties and responsibilities as assigned.

Qualifications

Education:

• Bachelor's degree from an accredited college or university with major course work in computer science, information technology, business administration, or a closely related field. For degrees obtained outside of the U.S., an official equivalency evaluation is required. Additional experience may be substituted on a year for year basis, up to two years.

• A minimum of five years responsible professional experience in the administration of IT systems and server room management;
• Information technology supervisory experience.

• Possession of, or the ability to obtain, a valid California driver's license at the time of appointment.

• Ability to work on-site in the City of Redlands office;
• Ability to work in a standard office environment;
• Ability to use standard office equipment including a computer;
• Ability to sit for long periods of time, stand, walk, climb, balance, stoop, kneel, crouch, squat, twist, crawl and lift and/or carry up to 50 lbs.;
• Ability to travel to different sites and locations; and
• Ability to successfully complete a Police Department Background Investigation.

Benefits associated with this position include:

• Medical Insurance – City pays premium of $800 up to $2,100 p/mo for employees and eligible dependents depending upon coverage level;
• Dental Insurance – City pays monthly premium for employees and eligible dependents; 2 plans
• Vision Reimbursement – up to $300 per year
• Life Insurance - $25,000
• Accidental Death & Dismemberment - $25,000
• Deferred Compensation - $1200 per year
• Public Employees Retirement System (PERS)
• The City participates in Social Security
• Executive Leave - 120 hours per year
• Vacation Leave – 80 hours accrued in first year
• Sick Leave – 96 hours annually
• 14 Paid Holidays
• 20 hours of Floating Holiday
• Credit Union
• Employee Assistance Program
• Insurance adjustment of $150.00/year
• Tuition Reimbursement Program - $5000 per fiscal year

• Public Employees Retirement System (PERS) – 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or after January 1, 2013;
• Public Employees Retirement System (PERS) – 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date; employee contributes 50% of CalPERS normal cost rate.