What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST I position at Employment Development Department?
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Are you looking for a fast-paced and challenging position that will provide you with extremely valuable technical skills and exposure to a variety of software products used across a large organization? The Employment Development Department (EDD) is looking for a highly motivated and qualified individual to join our dynamic IT team. If you are passionate about leveraging technology to drive business success and thrive in a collaborative environment, we want to hear from you!
The Information Technology Specialist I (Software System Administrator) acts as a technical expert responsible for administering and maintaining EDD's Commercial Off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications. The incumbent is responsible for system configuration, incident management, request management, change management, and user support, with a strong emphasis on prioritizing end-user needs and collaborating effectively with technical staff and stakeholders. Excellent verbal and written communication skills are essential, along with the ability to maintain comprehensive system documentation. The incumbent will also provide support on application projects/initiatives as needed.
The position is located in the heart of downtown Sacramento at EDD's headquarters office at 800 Capitol Mall, Sacramento CA. 95814. The position may be eligible for telework under EDD's telework policy. Employees are required to report to their headquarters office as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee. ARU 347
If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.
You will find additional information about the job in the Duty Statement.
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Office environment.- Fingerprinting and background check is required.
- Telework may be available at your home where access to high-speed internet would be required.
- Core hours of coverage are from 8:00 am - 5:00 pm with required 8 hours per day at 40 hours/week.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Department Website: http://www.edd.ca.gov
Special Requirements
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Examination/Assessment
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Information Technology Specialist I Bulletin
For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/13/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Desirable Qualifications
1. Commercial off-the-shelf (COTS) Software Experience
- Extensive experience supporting a variety of COTS software applications. (e.g., ServiceNow, OpenText ALM, Connect-It, Jira, Confluence, DocuSign, ProLaw, GovQA)
- Strong understanding of integration methodologies.
2. ServiceNow Administration Experience
- 3 years of experience in ServiceNow administration.
- Knowledge of ServiceNow ITSM, ITAM, CMDB and WSD modules.
- Ability to customize workflows and create business rules.
- Working knowledge of ITIL and ITSM principles and practices.
3. Jira Administration Experience
- Proficient in Jira setup and configuration.
- Experience in customizing Jira workflows and dashboards.
- Familiarity with Jira plugins and integrations.
4. Software Development Life Cycle (SDLC)
- Understanding of Agile and Waterfall methodologies.
- Experience in requirement gathering, analysis, design, and implementation.
5. Technical Skills
- Proficiency in programming/scripting languages (e.g., JavaScript, PowerShell, SQL).
- Familiarity with APIs and web services (REST, SOAP).
- Proficiency in data integration techniques and tools. Experience with ETL processes, data mapping, quality assurance and connecting COTS applications with other systems to ensure seamless data flow and synchronization.
6. Collaboration and Communication
- Strong ability to lead and work with cross-functional teams.
- Excellent written and verbal communication skills.
7. Problem-Solving Skills
- Proven ability to troubleshoot and resolve complex issues.
- Experience in conducting root cause analysis.
8. Project Management
- Ability to be flexible and organize workload to accommodate changing priorities and manage multiple assignments concurrently.
- Ability to work under pressure to meet tight deadlines on highly visible projects.
- Familiarity with project management tools (e.g., Jira, BrightWork, Microsoft Project).
9. Technical Documentation
- Strong technical writing skills
- Ability to create system documentation (e.g., product requirements, design/architecture, product roadmaps, source code, UX design, test plans).
- Ability to create End-user documentation (e.g., user manuals, installation manuals, troubleshooting guides).
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Ian Quann
(916) 653-9144
Ian.Quann@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.esent information clearly and concisely in writing. The SOQ is not a resume or cover letter.
If your qualifications are competitive, you may be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12 point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page, and must include a response to the statements below, including specific examples:
1. Describe your experience managing or administering enterprise COTS and SaaS tools, such as IT Service Management, Project Management, HR Management, and Case Management systems, include details about your role, responsibilities (e.g., configuration, support, integration), name the specific products you've worked with.
2. Describe your experience working with the ServiceNow platform, particularly in the administration of IT Service Management, IT Asset Management, IT Operations Management, Configuration Management Database, and Workplace Service Delivery. Please provide specific examples of how you've configured, customized, or maintained these modules to meet organizational needs.
3. Describe your experience with Jira administration. What tasks have you managed, such as configuring workflows, managing user permissions, setting up projects, or integrating systems? Please provide an example of a complex configuration or customization you implemented to optimize Jira for a team or organization.
Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statements above may not receive further consideration and may be excluded from the hiring process.
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
