Vendor Manager (Managed Services)

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Job Summary

The Vendor Manager in the BPO (Business Process Outsourcing) sector is responsible for managing relationships with third-party service providers to ensure efficient delivery of services, cost optimization, and high performance. This role involves overseeing vendor performance, negotiating contracts, mitigating risks, and fostering strong partnerships to support business objectives.

Primary duties may include, but are not limited to:

• Build and maintain strong relationships with managed services vendors to ensure seamless collaboration and alignment with company goals.
• Negotiate contract terms, service-level agreements (SLAs), and pricing models to achieve favorable terms.
• Administer supplier scorecard process.
• Conduct business reviews with key strategic suppliers (both Enterprise and IT supplier)
• Responsible for maintaining accurate status and health of vendor performance.
• Responsible for ensuring vendors meet or exceed contracted service commitments, measuring performance against operational Service Level Agreements (SLA) and coordinating vendor activity to meet current and future operational requirements and project needs in alignment with IT and Corporate goals
• Identify risks and work to mitigate through the execution of strategic projects.
• Ensure vendors comply with relevant regulations, security standards, and company policies.
• Maintains expert knowledge of all aspects of assigned vendor agreements and obligations
• Work with suppliers on cost reduction strategies while maintaining service quality.
• Track and communicate metrics related to supplier performance to all levels of the organization.
• Negotiate cost pressure issues facing assigned suppliers.
• Act as an escalation path for Procurement, IT, Lines of Business, or Operations as needed while ensuring timely resolution and continuous improvement
• Determines and documents action plans for vendors when required
• Participates in vendor management lifecycle (identification, evaluation, selection, maintenance, termination) as required
• On-board new suppliers through the new supplier development process.
• Conduct routine supplier assessments to maintain current information.
• Oversee long-term relationship with suppliers to identify growth opportunities.
• Perform other duties as required within the nature and level of work.

Job Requirements

Recommended Education and/or Certifications

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field (MBA preferred).
• Master’s in business administration (MBA), Certified Professional in Supply Management (CPSM), or Supplier Relationship Management (SRM) certifications are a plus.

Required Work Experience

•  5 years of experience in vendor management, procurement, or outsourcing within the BPO or related industries.
• Or any combination of education and experience which would provide an equivalent background

Skills:

• • Strong negotiation and contract management skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in data analysis and performance management tools.
  • Strong problem-solving and decision-making capabilities.
  • Knowledge of compliance standards and risk management practices in the BPO industry.

Salary Band: 07B

#LI-SD1

#LI-HYBRID

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. 

Disclaimer:  OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.