What are the responsibilities and job description for the AV Support Technician position at Employnet Inc?
AV/Event Engineer
Lyft is searching for an AV/Event Engineer with extensive expertise in AV conference room
systems and live event support. In this role, you will collaborate with team members to
manage, maintain, and troubleshoot AV infrastructure in our New York office and across
remote offices nationwide. You'll be a key player in ensuring the seamless operation of
conference rooms, event spaces, AV technologies, and IT systems while driving process
improvements.
You bring strong technical knowledge, proactive problem-solving, and leadership skills, making
you an integral part of a collaborative, fast-paced, and high-growth environment. You thrive
on optimizing AV experiences, providing innovative solutions, and balancing Lyft's core values of
hard work and fun.
Key Responsibilities
Coordinate end-to-end AV support (on-site and remote), ensuring reliable operation
of:
Conference room systems (Google Meet, Zoom, Logitech conferencing
equipment, & Q-SYS)
Audio and video equipment, projectors, displays, and digital signage
Event-based AV livestream needs (All Hands meetings, webinars, town halls, and
overall corporate events)
Design, implement, and maintain AV and IT support processes, including regular
audits and performance optimizations.
Collaborate with cross-functional teams (IT, Facilities, Events, Workplace Operations) to
deliver high-impact solutions for large meetings and events.
Manage complex troubleshooting for AV hardware including Chrome, Logitech and
Q-SYS modules and services.
Assist running live in-office broadcasting events and be able to move between
audio, video, and graphics operator roles, while in communication with SFHQ
team members.
Operate, maintain, and upkeep of live events equipment (Q-SYS ecosystem, LED
wall displays, confidence monitors, projectors, PTZ cameras, G-Meet chromebox,
Mac Minis, presentation clickers, & speaker timers).
Manage AV-related software for end-users and oversee the deployment, upgrades, and
maintenance of AV systems to minimize downtime.
Respond to and resolve escalated AV and IT support requests through the Helpdesk
system, ensuring high levels of customer satisfaction.
Support remote and hybrid workers by ensuring reliable AV and video conferencing
experiences.
Maintain and track AV hardware inventory, making recommendations for future
upgrades or replacements.
Ensure the proper deployment and support of AV-related software for end-users.
Traveling to other sites both domestic and international dependent on business needs
Highly organized individual responsible for maintaining and creating meticulously
managed/clean spaces. (Storage room, AV Booth, etc.)
Requirements
5 years of experience in IT and/or AV support, including senior-level troubleshooting
and project leadership.
Advanced knowledge of audio-visual equipment troubleshooting (cameras,
microphones, amplifiers, displays, AV-over-IP systems).
Expertise with enterprise conference room technologies (Zoom Rooms, Google
Meet, Crestron, Q-SYS, or equivalent).
Strong understanding of networking concepts (switches, routers, WiFi, VLANs) and
how they impact AV system performance.
Hands-on experience managing Apple products using enterprise tools (JAMF, or
similar).
Advanced troubleshooting experience with macOS, Apple hardware, and peripherals.
Experience with ticketing and workflow management systems (JIRA Service Desk,
Confluence, or similar).
Excellent leadership, collaboration, and mentoring abilities.
Strong multitasking and organizational skills, with the ability to manage multiple large
projects.
Ability to lift and handle heavy AV equipment (50 lbs) as needed for installations and
maintenance.
Previous experience assisting with corporate events or large-scale meetings.
Skilled in navigating corporate tech environments and workflows with ease and
efficiency.
This role is a perfect fit for someone who is ready to expand their technical skill set while taking
on more project responsibilities and collaborating with senior-level team members.
Requirements 5 years of experience in IT and/or AV support, including senior-level troubleshooting and project leadership. Advanced knowledge of audio-visual equipment troubleshooting (cameras, microphones, amplifiers, displays, AV-over-IP systems). Expertise with enterprise conference room technologies (Zoom Rooms, Google Meet, Crestron, Q-SYS, or equivalent). Strong understanding of networking concepts (switches, routers, WiFi, VLANs) and how they impact AV system performance. Hands-on experience managing Apple products using enterprise tools (JAMF, or similar). Advanced troubleshooting experience with macOS, Apple hardware, and peripherals. Experience with ticketing and workflow management systems (JIRA Service Desk, Confluence, or similar). Excellent leadership, collaboration, and mentoring abilities. Strong multitasking and organizational skills, with the ability to manage multiple large projects. Ability to lift and handle heavy AV equipment (50 lbs) as needed for installations and maintenance. Previous experience assisting with corporate events or large-scale meetings. Skilled in navigating corporate tech environments and workflows with ease and efficiency. This role is a perfect fit for someone who is ready to expand their technical skill set while taking on more project responsibilities and collaborating with senior-level team members.
#PRO
Lyft is searching for an AV/Event Engineer with extensive expertise in AV conference room
systems and live event support. In this role, you will collaborate with team members to
manage, maintain, and troubleshoot AV infrastructure in our New York office and across
remote offices nationwide. You'll be a key player in ensuring the seamless operation of
conference rooms, event spaces, AV technologies, and IT systems while driving process
improvements.
You bring strong technical knowledge, proactive problem-solving, and leadership skills, making
you an integral part of a collaborative, fast-paced, and high-growth environment. You thrive
on optimizing AV experiences, providing innovative solutions, and balancing Lyft's core values of
hard work and fun.
Key Responsibilities
Coordinate end-to-end AV support (on-site and remote), ensuring reliable operation
of:
Conference room systems (Google Meet, Zoom, Logitech conferencing
equipment, & Q-SYS)
Audio and video equipment, projectors, displays, and digital signage
Event-based AV livestream needs (All Hands meetings, webinars, town halls, and
overall corporate events)
Design, implement, and maintain AV and IT support processes, including regular
audits and performance optimizations.
Collaborate with cross-functional teams (IT, Facilities, Events, Workplace Operations) to
deliver high-impact solutions for large meetings and events.
Manage complex troubleshooting for AV hardware including Chrome, Logitech and
Q-SYS modules and services.
Assist running live in-office broadcasting events and be able to move between
audio, video, and graphics operator roles, while in communication with SFHQ
team members.
Operate, maintain, and upkeep of live events equipment (Q-SYS ecosystem, LED
wall displays, confidence monitors, projectors, PTZ cameras, G-Meet chromebox,
Mac Minis, presentation clickers, & speaker timers).
Manage AV-related software for end-users and oversee the deployment, upgrades, and
maintenance of AV systems to minimize downtime.
Respond to and resolve escalated AV and IT support requests through the Helpdesk
system, ensuring high levels of customer satisfaction.
Support remote and hybrid workers by ensuring reliable AV and video conferencing
experiences.
Maintain and track AV hardware inventory, making recommendations for future
upgrades or replacements.
Ensure the proper deployment and support of AV-related software for end-users.
Traveling to other sites both domestic and international dependent on business needs
Highly organized individual responsible for maintaining and creating meticulously
managed/clean spaces. (Storage room, AV Booth, etc.)
Requirements
5 years of experience in IT and/or AV support, including senior-level troubleshooting
and project leadership.
Advanced knowledge of audio-visual equipment troubleshooting (cameras,
microphones, amplifiers, displays, AV-over-IP systems).
Expertise with enterprise conference room technologies (Zoom Rooms, Google
Meet, Crestron, Q-SYS, or equivalent).
Strong understanding of networking concepts (switches, routers, WiFi, VLANs) and
how they impact AV system performance.
Hands-on experience managing Apple products using enterprise tools (JAMF, or
similar).
Advanced troubleshooting experience with macOS, Apple hardware, and peripherals.
Experience with ticketing and workflow management systems (JIRA Service Desk,
Confluence, or similar).
Excellent leadership, collaboration, and mentoring abilities.
Strong multitasking and organizational skills, with the ability to manage multiple large
projects.
Ability to lift and handle heavy AV equipment (50 lbs) as needed for installations and
maintenance.
Previous experience assisting with corporate events or large-scale meetings.
Skilled in navigating corporate tech environments and workflows with ease and
efficiency.
This role is a perfect fit for someone who is ready to expand their technical skill set while taking
on more project responsibilities and collaborating with senior-level team members.
Requirements 5 years of experience in IT and/or AV support, including senior-level troubleshooting and project leadership. Advanced knowledge of audio-visual equipment troubleshooting (cameras, microphones, amplifiers, displays, AV-over-IP systems). Expertise with enterprise conference room technologies (Zoom Rooms, Google Meet, Crestron, Q-SYS, or equivalent). Strong understanding of networking concepts (switches, routers, WiFi, VLANs) and how they impact AV system performance. Hands-on experience managing Apple products using enterprise tools (JAMF, or similar). Advanced troubleshooting experience with macOS, Apple hardware, and peripherals. Experience with ticketing and workflow management systems (JIRA Service Desk, Confluence, or similar). Excellent leadership, collaboration, and mentoring abilities. Strong multitasking and organizational skills, with the ability to manage multiple large projects. Ability to lift and handle heavy AV equipment (50 lbs) as needed for installations and maintenance. Previous experience assisting with corporate events or large-scale meetings. Skilled in navigating corporate tech environments and workflows with ease and efficiency. This role is a perfect fit for someone who is ready to expand their technical skill set while taking on more project responsibilities and collaborating with senior-level team members.
#PRO
