Program Manager Home Care

Job Summary:
Responsible for day-to-day supervision of direct client services, making an initial visit to a member’s home prior to the start of work. Managing the weekly schedules of PSS workers, taking the referral intakes as needed, conducting client record reviews and participating in the QA activities.
Responsibilities
Takes referrals and assigns clients to field staff.
Make an initial visit to a member’s home prior to the start of work by PSS and to develop and review with the member the Authorized Plan of Care.
Follows up on referrals by contacting clients, family members, etc.
Handles client service supervision/training per agency policy.
Documents telephone/in-office conferences with clients/family, staff, and others.
Manages the client services coordination.
Manages the HR needs of the client services department, notifying the Administrator when new hires are needed to stay proactive with growth plan.
Assists with interviews and hires select service personnel.
Orients staff to policies and procedures of our Agency.
Supervises staff to ensure quality performance standards.
Establishes mutual goal setting and achievement standards.
Maintains high visibility and availability in the office.
Works to develop a positive rapport/relationship with all staff.
Carries beeper when away from office and responds within the hour.
Shares on-call responsibility on an equitable basis.
Actively develops and pursues referral sources, as well as facilitates on-going relationships with various community organizations.
Other duties as assigned.

Qualifications

A high school diploma or equivalent.
Prefer a BA degree.
A minimum of one (1) year experience in personal care service delivery or a related industry, preferably in a supervisory or administrative capacity.
Current CPR certification.
Must have a comprehensive background check (include criminal check).
Driver License and Own Vehicle

Job Type: Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Work Location: In person