Supervisor, Dispensing

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

At the heart of Empower's commitment to revolutionize the healthcare landscape lies an exciting opportunity for a dynamic individual to lead our dispensing department as our Dispensing Supervisor. This position is not just about overseeing the daily operations; it's about being at the forefront of a movement that ensures every patient receives the highest quality of pharmaceutical care. As the captain of our dispensing team, you will harness your passion for healthcare and expertise in pharmacy operations to drive excellence and innovation.

Your role will be pivotal in crafting an environment where precision meets compassion, ensuring that every medication dispensed is a step towards a healthier, happier life for our patients. You'll lead a team of dedicated dispensing technicians, fostering a culture of continuous improvement, collaboration, and professional growth. Together, you will navigate the complexities of pharmacy operations, turning challenges into opportunities for innovation.

We are seeking a leader with a keen eye for detail, a heart for service, and a drive to lead by example. Your strategic vision will guide the dispensing department towards operational excellence, maintaining the highest standards of compliance and quality care. If you are ready to be a part of a team that is changing lives every day, we invite you to bring your expertise, your passion, and your vision to Empower. Join us in our journey to expand access to quality, affordable medication and make a tangible difference in the health and wellness of communities nationwide.

• Leads and supervises a team of dispensing technicians, providing guidance, coaching, and support to ensure optimal performance.
• Delivers a high level of customer service both internally and externally. 
• Collaborates with other colleagues/departments to ensure effective and efficient customer service.
• Ensures safe storage and handling of prescriptions drugs including hazardous drugs and controlled substances.
• Develops team schedules and adjusts daily assignments based on workflow.
• Oversees inventory control and first in, first out procedures. 
• Oversees initial and ongoing training is delivered to Pharmacy Technicians and Trainees.
• Ensures that all Pharmacy Technicians and Trainees follow established policies and procedures, including safety procedures.
• Oversees front clerks and supervises cash drawer (s) closing.
• Addresses and works to resolve customer conflicts/complaints. Escalates conflicts/complaints to manager as needed. 
• Reports issues and performs necessary investigations related to employee issues and escalates to manager.
• Monitors the performance of pharmacy technicians and trainees.
• Upholds company expectations and standards across all customer service disciplines.
• Assists with dispensing tech and/or clerk duties when necessary.
• Navigates multiple internal computer systems.
• Completes and communicates annual performance evaluations and provides mentoring, coaching and feedback to direct reports, recognizing achievements and addressing areas for improvement as needed.
• Fosters a culture that promotes accountability, innovation, collaboration, and professional growth that aligns with Empower's values.
• Assists with and provides input on department headcount needs and participates in the interviewing process as needed.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk, hear, and speak. The employee is often required to stand and walk for a significant amount of the workday and frequently use their hands and fingers to handle in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, lift, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

• Thorough knowledge of Texas pharmacy laws and regulations. 
• Thorough knowledge of inventory management and First In, First Out practices. 
• Proficiency with or the ability to quickly learn the organization’s pharmacy management system.  
• Excellent interpersonal, negotiation, and conflict resolution skills. 
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Ability to prioritize tasks and to delegate them when appropriate. 
• Ability to act with integrity, professionalism, and confidentiality. 
• Proficient with Microsoft Office Suite or other related software. 
• Ability to work extended hours including weekends as needed

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• High school diploma or equivalent required.
• 2 years of management experience required.
• 2 years of pharmacy experience preferred.

• Currently registered and in good standing with the Texas Board of Pharmacy as a Pharmacy Technician.

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.