What are the responsibilities and job description for the Shop Foreman position at Empower Rental Group?
The Shop Foreman is responsible for monitoring and assisting the Branch Manager in the daily shop operations and participating in the maintenance and repair of owned vehicles and equipment ensuring that the technicians perform their duties to address customers' needs. They oversee equipment maintenance and ensure the efficiency of operations in the shop. The Shop Foreman anticipates and addresses hindrances to operational efficiency, provides problem-solving solutions to customers, technical guidance and training to subordinates, inspects/operates vehicles and equipment to diagnose problems, troubleshoots to determine repairs needed, interprets complex schematic diagrams, and maintains parts inventory. In this role, the Foreman is hands-on and coordinates daily service operations, reviews work orders on the job, checks the progress of repairs and service, ensures compliance, addresses customers' inquiries and complaints, and trains new employees. This role assists and mentors service technicians at various maintenance, repair, and rental preparation levels, ensuring operational efficiency and the work is completed effectively.
Responsibilities Include, but are not limited to:
Inspect equipment for general safety requirements, repairs needed and maintain equipment and vehicles to the manufacturers specifications.
Troubleshoot and diagnose complex issues or problems with heavy equipment powertrain, and hydraulic and electrical systems using a computer analyzer to determine repairs needed.
Complete preventative maintenance tasks for equipment and vehicles such as changing filters, checking fluids, and filling tires.
Help supervise and participate in the daily maintenance and repair of a large number of owned cars, trucks, heavy equipment, small engine equipment, mowers, etc.
Prioritizes order of equipment repair based upon business needs/demands.
Assist and provide technical expertise and guidance to technicians with the needed information including but not limited to schematics, inspection forms, work orders, and service bulletins.
Maintain and prepare reports.
Performs administrative duties such as ensuring proper documentation of work orders, maintaining daily equipment logs, and submitting manufacturer warranties.
Establish and maintain vehicle and equipment operating and maintenance records.
Train, supervise, and evaluate subordinates.
Provide technical assistance in work problems encountered at the shop.
Make recommendations for replacement items.
Mentor newly hired employees on heavy equipment, maintenance, diagnostics, servicing, and repair to ensure compliance and rental preparation of all equipment needs.
Collaborates with the Branch Manager to support operations and assist in optimizing shop workflow for operational efficiency.
Educates technicians on proper safe work practices and PPE use for heavy equipment.
Partners with vendors and suppliers to effectively manage and budget for equipment repairs.
Ensures the workshop keep up by promoting a safe, clean, and organized working environment for both technicians and customers.
Stay abreast of industry trends, technological advancements, and best practices, continuously enhancing your knowledge and skills to improve shop operations. Assists customers with questions/customer service as applicable.
Maintains a safe work environment.
o Performs job functions safely at all times.
o Participates in all safety meetings.
o Communicate all concerns or violations to the appropriate manager(s) immediately.
o Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.)
o Disposes of waste properly.
o Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
Demonstrates behaviors aligned with Companys Core Values at all times.
Continuous Improvement
Performs other duties as assigned.
Job Requirements:
Over 5 years of experience A Valid Drivers License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
Establish and maintain effective working relationships with customers, manufacturers, vendors, and subordinates.
Knowledge of heavy equipment operation, maintenance and repair, powertrain components, including engines, transmissions, and drivetrains.
Extensive knowledge of the occupational hazards and safety precautions applicable to the work.
Strong mechanical knowledge and understanding of heavy equipment, hydraulic and electrical systems.
Proficient in diagnosing, troubleshooting, and repairing mechanical issues or problems.
Ability to interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
Maintain records and inventories.
Ability to train and supervise the work of subordinates.
Excellent Customer Service Skills for both internal and external customers.
Exhibits average computer skills.
Maintains a ready line and achieves quality standards.
Must have own tools.
Ability to work independently or as part of a team in a fast-paced environment.
Responsibilities Include, but are not limited to:
Inspect equipment for general safety requirements, repairs needed and maintain equipment and vehicles to the manufacturers specifications.
Troubleshoot and diagnose complex issues or problems with heavy equipment powertrain, and hydraulic and electrical systems using a computer analyzer to determine repairs needed.
Complete preventative maintenance tasks for equipment and vehicles such as changing filters, checking fluids, and filling tires.
Help supervise and participate in the daily maintenance and repair of a large number of owned cars, trucks, heavy equipment, small engine equipment, mowers, etc.
Prioritizes order of equipment repair based upon business needs/demands.
Assist and provide technical expertise and guidance to technicians with the needed information including but not limited to schematics, inspection forms, work orders, and service bulletins.
Maintain and prepare reports.
Performs administrative duties such as ensuring proper documentation of work orders, maintaining daily equipment logs, and submitting manufacturer warranties.
Establish and maintain vehicle and equipment operating and maintenance records.
Train, supervise, and evaluate subordinates.
Provide technical assistance in work problems encountered at the shop.
Make recommendations for replacement items.
Mentor newly hired employees on heavy equipment, maintenance, diagnostics, servicing, and repair to ensure compliance and rental preparation of all equipment needs.
Collaborates with the Branch Manager to support operations and assist in optimizing shop workflow for operational efficiency.
Educates technicians on proper safe work practices and PPE use for heavy equipment.
Partners with vendors and suppliers to effectively manage and budget for equipment repairs.
Ensures the workshop keep up by promoting a safe, clean, and organized working environment for both technicians and customers.
Stay abreast of industry trends, technological advancements, and best practices, continuously enhancing your knowledge and skills to improve shop operations. Assists customers with questions/customer service as applicable.
Maintains a safe work environment.
o Performs job functions safely at all times.
o Participates in all safety meetings.
o Communicate all concerns or violations to the appropriate manager(s) immediately.
o Uses the proper Personal Protective Equipment when performing work duties. Employee wears the proper shoes, glasses, gloves, ear protection, etc. Employee is properly attired to perform their job safely (no loose-fitting clothes, unsafe jewelry, etc.)
o Disposes of waste properly.
o Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
Demonstrates behaviors aligned with Companys Core Values at all times.
Continuous Improvement
Performs other duties as assigned.
Job Requirements:
Over 5 years of experience A Valid Drivers License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
Establish and maintain effective working relationships with customers, manufacturers, vendors, and subordinates.
Knowledge of heavy equipment operation, maintenance and repair, powertrain components, including engines, transmissions, and drivetrains.
Extensive knowledge of the occupational hazards and safety precautions applicable to the work.
Strong mechanical knowledge and understanding of heavy equipment, hydraulic and electrical systems.
Proficient in diagnosing, troubleshooting, and repairing mechanical issues or problems.
Ability to interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals
Maintain records and inventories.
Ability to train and supervise the work of subordinates.
Excellent Customer Service Skills for both internal and external customers.
Exhibits average computer skills.
Maintains a ready line and achieves quality standards.
Must have own tools.
Ability to work independently or as part of a team in a fast-paced environment.
