Front Desk Receptionist

FRONT DESK RECEPTIONIST

Neola Dental Office

Role:

To ensure an exceptional patient experience by managing the front desk operations efficiently, including scheduling, patient communication, insurance processing, and office coordination. This role is crucial in maintaining a smooth workflow, optimizing appointment scheduling, and ensuring a welcoming atmosphere for all patients.

Responsibilities:

Daily Office Setup & Organization

• Unlock the front door, turn on the lobby TV and radio to create a welcoming environment.
• Prepare morning huddle documents for the team’s daily briefing, the day before each meeting.[YV1]
• Maintain cleanliness, organization and stock in front desk, lobby, vacuum daily, take trash out, patient bathroom, and break room.

Phone & Communication Management

• Answer phone calls promptly and professionally, assisting with patient inquiries and scheduling.
• Check and respond to voicemails, patient text messages, emails and faxes in a timely manner.
• Make appointment confirmation calls for following day to ensure patients are prepared for their visits.

Insurance Verification & Documentation

• Verify patient insurance details and update records accurately.
• Complete Verification of Insurance (VOI) for each patient and ensure active coverage is entered into system at least 48hours when patient is scheduled.
• Scan and store patient IDs, insurance cards, and required forms securely in the system daily.

Patient Check-In & Check-Out

• Greet and check in patients, ensuring all necessary paperwork is completed.
• Present treatment plans, explaining procedures, costs, and insurance coverage as needed.
• Collect payments and schedule follow-up appointments at check-out.
• Provide patients with required documents, instructions, or treatment plans.

Schedule & Appointment Management

• Manage and color-code the schedule for optimal workflow.
• Confirm and adjust online appointments through CurveGro.
• Fill scheduling gaps by reaching out to patients and confirming existing appointments.
• Prepare and organize patient charts for the following day's appointments.

Administrative Support

• Assist with scanning, storing, and maintaining patient records daily.
• Process payments and ensure financial documentation is accurate.
• Support office operations with additional administrative duties as needed.

Requirements:

· 1-2 years in a dental or medical front desk role preferred.

· High school diploma or equivalent; additional training in healthcare administration is a plus.

· Experience with dental practice management software (e.g., Dentrix, Open Dental, CurveGro) is preferred.

· Familiarity with dental insurance processes, HIPAA regulations, and office operations.

Key Skills:

· Strong communication and customer service abilities.

· High attention to detail and accuracy in scheduling and billing.

· Ability to multitask efficiently in a fast-paced environment.

· Problem-solving skills with a proactive approach.

· Professional, patient-focused, and team-oriented mindset.

[YV1]Fron Desk Rep is not being able to participate in the entire MH meeting. Can we arrange some other time so this person can be in the entire meeting?

[YV2]Please confirm this requirement.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20