What are the responsibilities and job description for the Junior IT Service Desk Analyst position at EMR USA?
About Us:
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
EMR is seeking a passionate and driven Junior IT Service Desk Analyst to join our team. In this role, you will provide exceptional customer service and support to employees experiencing issues with hardware, software, networking, telephones, and other technological challenges. You will also be responsible for imaging and configuring new desktop and laptop equipment, managing mailbox permissions, and ensuring that all technical issues are resolved in a timely and efficient manner.
Key Responsibilities:
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first!
EMR is seeking a passionate and driven Junior IT Service Desk Analyst to join our team. In this role, you will provide exceptional customer service and support to employees experiencing issues with hardware, software, networking, telephones, and other technological challenges. You will also be responsible for imaging and configuring new desktop and laptop equipment, managing mailbox permissions, and ensuring that all technical issues are resolved in a timely and efficient manner.
Key Responsibilities:
- Answer, evaluate, and prioritize assistance requests from employees dealing with hardware, software, networking, telephone, and other technological issues.
- Image and configure new desktop and laptop equipment according to company standards, including installation of operating systems and appropriate software.
- Effectively manage customer expectations and maintain clear communication throughout the troubleshooting process.
- Ensure proper follow-through to guarantee issues are fully resolved to the satisfaction of users.
- Perform basic Microsoft Exchange tasks, including creating mailboxes and managing mailbox permissions.
- Provide desktop support for Microsoft Office products.
- Advocate for and promote information security best practices within the organization.
- Occasionally provide onsite support as needed.
- Perform other duties as assigned.
- Ability to work both independently and as part of a team.
- Eagerness to learn new technologies and processes.
- Strong written and verbal communication skills.
- Solid problem-solving and critical thinking abilities.
- Basic knowledge of TCP/IP, LAN, and WAN network topology and design.
- A genuine passion for technology.
- Ability to lift up to 50 lbs.
- High School Diploma or G.E.D. equivalent.
- IT certification is a plus (e.g., CompTIA A , Microsoft Certified).
- E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce.
