SaaS Software Training Specialist

Training Specialist

Seeking a Software Trainer who is excited to play an integral part of the Operative IQ Team in an established and growing company providing Software as a Service to First Responders. This role will lead training and implementations for small- and large-scale customers, as well as new and existing customers. This is NOT A REMOTE POSITION.

The Right Fit for Our Company:

The ideal candidate has exceptional communication, organization, and analytical skills. He or She must possess a strong attention to detail and follow-through to ensure tasks are being completed accurately in a timely manner. He or She must be willing to collaborate with other departments and contribute to achieving the team and overall company objectives. Priorities and timelines may need to be adjusted from time to time and the ideal candidate will be flexible enough to shift directions and adapt where necessary.

Responsibilities:

• Coordinate and prioritize training projects
• Deliver trainings through either web meeting or by traveling onsite to the customer
• Responsible for managing multiple client projects at one time
• May be involved with internal projects as needed
• Record all customer interactions within internal project management tool TaskRay
• Follow up and make scheduled call backs to customer when needed
• Manage client expectations
• Periodically update the Account Manager on the health of the account
• Ensure training projects are completed within a specified timeframe

Skills:

• Ability to see a task/project through from beginning to end
• Excellent follow-up skills
• Comfortable with interacting and working with different departments
• Enjoys working with different types of customers
• Ability to speak and write clearly and accurately
• Effective presentation skills to present new functionality, perform training and collaborate with customers about concerns
• Relevant computer application knowledge
• Attention to detail and accuracy
• Effective listening skills
• Multi-tasking capabilities
• Ability to work independently and in a team environment
• Travel is required (25-40%)

Qualifications:

• 2 years related experience and/or training
• Bachelor’s degree preferred
• Experience in Emergency Management a plus
• Microsoft Suite experience preferred
• SaaS, Salesforce, Desk experience a plus
• Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills

Benefits:

• Health Care, Dental and Vision Benefits
• 401K with Company Match and Profit-Sharing Potential
• Employer Paid Life Insurance
• Competitive Salary
• 3 Weeks Paid Vacation
• Standard Office Hours 8:30AM to 5:00PM
• Office environment (not a remote position), our offices are in Austell, GA

Company Overview

Founded in 2007, EMS Technology Solutions is a growing privately held company with a Software as a Service product called Operative IQ. Operative IQ is the leading provider of inventory management, asset management, fleet maintenance, narcotics tracking and RFID solutions for the First Responder industry.

Operative IQ has experienced steady growth over the years allowing us to build an exciting product and amazing relationships with our clients. We continually invest in the company’s products and services, employees, and clients by seeking talented individuals that are passionate about the future.

Culture is very important at Operative IQ so, the ideal candidate will be brought into a welcoming, family-friendly company with a desire for healthy work-life balance. Our work environment is casual, our office amenities are great, and travel for tradeshows, customer visits and events are fun. We work hard, enjoy what we do and who we serve, and you will get to make a tremendous impact as a member of the Sales Team.

Our offices are in Austell, GA to accommodate employees commuting from Marietta, GA, Kennesaw, GA, Smyrna, GA, Powder Springs, GA, Woodstock, GA, Dallas, GA and Atlanta, GA.

EMS Technology Solutions is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. References and a back-ground check may be requested as a term of employment.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Software systems Training: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Ability to Relocate:

• Austell, GA 30106: Relocate before starting work (Required)

Work Location: In person

Salary : $65,000