Service Center Technician I

Description

Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes: 

• On-site technical field support, including maintenance & repair  

• FDA field change orders (“recalls”)  

• Bench repair and remanufacturing   

• Installation  

• Call center  

• Contract manufacturing and logistics  

• FDA compliance and validation  

• Project management  

• Training and education  

We are looking for a Service Center Technician I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: 

• Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment.  

• Responsible for customer satisfaction pertaining to services provided.  

• Responsible for following quality practices specified by CSA/EMSAR and product vendors.  

• Reviews assigned work orders and document all facets of the work product in CSA’s Service Max software system.  

• Provides accurate and timely reporting of service status and escalations pertaining to services.  

• Maintains a professional appearance with regard to dress and personal appearance as well as tools and equipment.  

• Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks.  

• Promotes teamwork and cooperation between CSA associates and customers.  

• Works regularly with the appropriate dispatcher for work assignments.  

• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.  

• Follows client quality requirements pertaining to services provided.  

• Supports and applies appropriate quality system processes. 

• Other Duties as assigned 

  We are looking for a Service Center Technician I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. 

    

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: 

• Provides in-house preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on CSA supported equipment.  

• Responsible for customer satisfaction pertaining to services provided.  

• Responsible for following quality practices specified by CSA/EMSAR and product vendors.  

• Reviews assigned work orders and document all facets of the work product in CSA’s Service Max software system.  

• Provides accurate and timely reporting of service status and escalations pertaining to services.  

• Maintains a professional appearance with regard to dress and personal appearance as well as tools and equipment.  

• Controls and maintains all CSA assets, including tools, parts, and test equipment needed to preform work tasks.  

• Promotes teamwork and cooperation between CSA associates and customers.  

• Works regularly with the appropriate dispatcher for work assignments.  

• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.  

• Follows client quality requirements pertaining to services provided.  

• Supports and applies appropriate quality system processes. 

• Other Duties as assigned 

Qualifications

To perform the job successfully, an individual should demonstrate the following competencies.  

• Excellent understanding of electronics and mechanical repair  

• Excellent troubleshooting skills  

• Ability to work independently and in teams  

• Excellent verbal and written skills  

• Ability to focus clearly on the customer 

Minimum Education and Experience:  

• High School diploma or equivalent  

• 1 year hands on experience repairing machines or electronic instruments in vacuum industry or similar area. 

Or 

• A Trade school diploma, Associates degree (or better) in mechanical or electrical systems and 

• 6 months hands repairing machines or electronic instruments in vacuum industry or similar area. 

• Equivalent work experience will be considered in lieu of a degree 

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

• Employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• Able to lift up to 50 pounds.  

• This job considered to be generally sedentary although standing for prolonged periods might be required.