What are the responsibilities and job description for the ServiceNow Business Process position at Encantado Technical Solutions?
Overview
Analyze user needs to determine functional requirements and define problems and develop plans and requirements in the subject matter area for moderately complex to complex systems related to information systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. Possess requisite knowledge and expertise so recognized in the professional community that the government is able to qualify the individual as an expert in the field for an actual task order. Demonstrate exceptional oral and written communication skills. Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.
Responsibilities
- Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing
- Design and Implement modules as requested by NTESS within ServiceNow, for example Virtual Agent and Chat Bot
- Provide recommendations on optimizing the Service Desk and Employee Center
- Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes
- Provide guidance for training employees on the uses of ServiceNow
- Attend Implementation meetings
- Provide guidance on the application of ServiceNow best practices
- Provide guidance and documentation on configurability of ServiceNow
- Review and assist with converting operational reporting into the ServiceNow module
Qualifications
- Bachelors Degree in a related field plus five (5) years additional related experience
- Must be a US Citizenship
Required Skills
- Proven experience leading workshops, gathering requirements and interpreting requirements into actionable plans (development stories, project tasks, etc.).
WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?
Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.
ABOUT US:
Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
