What are the responsibilities and job description for the Assistant Front Office Manager position at Enchantment Group Management Company LLC?
Nestled within beautiful Boynton Canyon, Enchantment Resort offers a setting unlike any other. We provide our guests a full-service luxury experience with a spirited and intimate feel that youll only find in Sedona. Join our team today and see what makes Enchantment Resort an incredible place to work.
- Supervises and supports the Front Desk to ensure compliance with resort objectives, polices and procedures.
- Maintains maximum occupancy levels and the highest average room rates and revenue.
- Ensures consistency with proper check-in and check-out procedures by Front Desk Agents.
- Supervises all training for Front Desk in accordance with the product description and other standards from Preferred, Coyle, etc.
- Effectively supervises all Front Desk employees to include coaching and counseling, and disciplinary action as necessary.
- Interviews and hires new staff as necessary for the department.
- Conducts performance reviews as necessary for the department.
- Conducts continuous service standards training to ensure consistent guest experience at high quality.
- Reviews daily checklists to ensure proper documentation, follow through of billing procedures, and resort policies.
- Reviews daily emergency reports, log books, trace reports, credit card authorizations, etc.
- Reviews room rate reports and any special requests are noted and upgrades are completed, with welcome letters and itineraries attached.
- Maintains all areas that have group information on resumes and in group folders.
- Checks all group billing information, group masters, etc. to ensure routing is set up correctly to allow a 3-day billing turn around.
