What are the responsibilities and job description for the Front Office Manager position at The Squire at the Grand Canyon, a Holiday Inn...?
The opportunity
Delaware North Parks and Resorts is hiring a Front Office Manager to join our team at The Squire at Grand Canyon, a Holiday Inn Resort in Tusayan, Arizona. Working in an exciting, fast paced environment, you will never have a dull day at work; as a Front Office Manager you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties. Apply to join our collaborative team today.
Pay
Minimum – Anticipated Maximum Base Salary: $46,100 – $62,200 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/
.What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Coordinates and manage front desk duties, supervising team members on scheduling, training, assigning and directing work, and overall performance, and organizes operations and procedures, ensures operations are in compliance with company policies and programs
- Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
- Responsible for managing all front office software and hardware systems and become an expert on the property management system
- Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
- Coordinate with support managers for compliance of policies, merchandise mix and inventory
More about you
- Minimum three years’ front desk operations experience
- Branded hotel property experience is preferred, but is not required
- Written and verbal communication skills
- Demonstrate initiative, leadership and team building skills
- Ability to manage frequent change, good time management and the time of team members
- No degree required
Shift details
Day shift
Evening shift
Split shift
Holidays
Evenings as needed
Weekends
The Squire at the Grand Canyon, a Holiday Inn Resort
Who we are
The Squire at the Grand Canyon, a Holiday Inn Resort, is a premier destination for guests visiting the South Rim. Just minutes from the Grand Canyon, the resort features modern amenities, multiple dining options, and a welcoming atmosphere. Join a team dedicated to creating memorable experiences in one of the world’s most iconic locations.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Salary : $46,100 - $62,200
