What are the responsibilities and job description for the Front Office Manager position at Hilton Grand Vacations?
HGV Now Offers Day One Team Member Benefits - eligible for health benefits and 401k as of Day 1 of employment!
Are you looking for an exciting leadership opportunity and have previous experience? Do you want to work for a company that encourages your best and moves you forward? Hilton Grand Vacations has a place for you. At HGV we will help you reach your goals and build your future. Hilton Grand Vacations is a leader in the vacation ownership industry. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the HEART of what we do. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!
We are now looking for a Front Office Manager to join our team at Los Abrigados Resort and Spa. Don't miss out the opportunity to work in a fantastic resort in a wonderful environment. In this position, you will manage the delivery of efficient check-in and check-out services and coordination of front office activities.
Why do team members like working for us?
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
- Assist in the daily maintenance of room inventory status.
- Leads Front Desk team by crafting a positive work environment.
- Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
- Maintains a positive collaborative work environment between staff and management.
- May be required to perform other reasonable duties as requested by management.
What are we looking for?
- 3-5 years of related experience
- 2 years management or supervisory experience
- Front desk experience
- Prior cash handling and computer experience required.
- Ability to lead each field of the department independently.
- Positive outgoing personality
- Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
