Bilingual Intake Coordinator

EnCircle’s Transitional Foster Care program is part of our Immigration and Refugee Services division. This program is in partnership with Lutheran Immigration and Refugee Services (LIRS) and serves unaccompanied children in the custody of Office of Refugee Resettlement and are now living with foster families.    

The primary responsibility of this position is to assist in the intake/admission and discharge of youth clients to programming. This individual will be responsible for ensuring intake and discharge processes are streamlined and clear to all involved, while ensuring that capacity expectations are maintained. Additionally, this position will provide continued support to the coordination of case management services for client needs. This individual will work closely with all team members to ensure smooth client services and timelines are met.

Minimum Education, Training, Requirements And Prerequisites

• Minimum of a High School diploma plus 3 years paid experience working with youth required.
• Bachelor’s Degree in Human Services plus one year either paid internship or volunteer experience working with youth preferred.
• Bilingual in English and Spanish, required.
• Prior work experience in cross-cultural settings.
• Trauma-informed training for serving immigrant or vulnerable populations, preferred.
• Prior experience working with refugee and/or immigrant populations, preferred. 
• Excellent verbal and written communication skills.
• Demonstrated ability to be flexible, creative, and compassionate to meet the needs of traumatized adults and children.
• Exercise a high level of confidentiality.
• Pass a criminal history screen, including state and local child protection agency registries.
• Must be willing and able to be on an on-call rotation for admissions and discharges and work a variable schedule including weekend and evening hours.
  
  

Specific Duties And Responsibilities

• Organize and process arranged intakes for the local site to ensure all staff, and clients are apprised of the intake process.
• Complete any necessary services, reporting, and documentation for the admission and discharge processes.
• Complete daily census, discharge, intake, and capacity reporting.
• Coordinate and facilitate discharges in collaboration with case managers.
• Conduct case support tasks, such as background checks, address checks, filing, information input, case noting, and coordinate information sharing.
• Provide transportation for arrivals and intakes, as requested.
• Meet regularly with direct supervisor to schedule and prioritize work.
• Effectively track intakes and discharges.
• Record and maintain accurate and up-to-date client records in collaboration with case managers.
• Assist in the collection, compilation, and reporting of program outcome data.
• Attend trainings as requested by supervisor.
• Complete other duties as assigned.
• Monday-Friday 8:30am - 5:00pm. Weekends and evenings on occasion/on call.
  
  

Why You'll Love Working At EnCircle

We offer a competitive salary starting at $25 per hour and an exceptional benefits package including:

• Health, Dental and Vision Insurance 
• Nationwide Pet Insurance, including coverage for reptiles, birds and exotic pets
• 401(k) and 401(k) Matching  
• Employee Assistance Program, including Access to Chaplain Services
• Educational Assistance Program   
• STD, LTD, Life, and AD&D Insurance 
• Generous PTO and Paid Holidays 
• Retention Bonus 
• Cell Phone Reimbursement  
• Unlimited Access to Premium Calm App for Staff plus Friends and Family
• Early access to paid wages with Wisely ADP and Dailypay