Operations Support Specialist

At Enclave, we’re on the hunt for a dynamic and detail-oriented Operations Support Specialist (OSS) who thrives in a fast-paced environment and is passionate about supporting both internal teams and customers. As an OSS, you will play a pivotal role in streamlining our operations, driving process improvements, and ensuring the excellence of our property management services. If you're a self-starter who enjoys collaborating, problem-solving, and providing top-notch support, we want you to be a part of our team!

• Primary Work Location: Enclave Headquarters
• Work Environment: On-Site
• Work Schedule: Monday - Friday | 8 am - 5 pm
• Work Type: Full Time (40 hours/week)

• Collaborate with Leadership: Work hand-in-hand with the Director of Operations to execute innovative, best-in-class operational processes
• Transform Data into Insights: Analyze data to create impactful reports that empowers operations and support teams to excel
• Set the Gold Standard: Play a key role in implementing and documenting updated standards of excellence that drive success across the organization
• Be the Quality Champion: Conduct internal audits to ensure adherence to processes, uncover training opportunities, and champion continuous improvement initiatives
• Create Process Improvements: Provide actionable insights from audits, identify areas for improvement, and share innovative ideas to elevate operational efficiency
• Drive Operational Excellence: Provide crucial administrative support to monitor, measure, and report on operational performance and the success of standards of excellence
• Be a Key Player: Offer high-level support to the Director of Operations on special projects and initiatives, making meaningful impact every step of the way

• Experience: High school diploma or equivalent required. Experience in residential leasing is a plus, but not essential.
• Technical Skills: Proficiency in Microsoft Office Suite and Property Management Software (PMS) required. Experience with AppFolio is highly preferred.
• Organizational Prowess: Strong organizational and planning skills to keep things running smoothly.
• Communication Skills: Excellent written and verbal communication abilities for clear, effective collaboration.
• Problem-Solving: Advanced analytical skills and a proactive attitude towards tackling challenges and finding innovative solutions.

Our salary ranges are based on paying competitively for our company's size and industry and are only part of the total compensation package that also includes potential bonus', benefits, and other opportunities. In accordance with state laws, Enclave is required to provide a reasonable estimate of the compensation range for this role.

Individual pay decisions are based on several factors including qualifications for the role, experience level, skillset, geography and balance internal equity. A reasonable estimate of the hourly rate is $20.00 - $25.50. Below highlights our benefit offerings:

• Paid Time Off (PTO) package based on tenure
• Company Paid Holidays and Floating Holidays
• Health Insurance Options with Employer Contributions
• Health Savings Account (HSA) options with Employer Contributions
• Dental/Vision Insurance Options with Employer Contributions
• 401k Retirement Plan with Employer Match
• Short Term and Long Term Disability Employer Paid
• Group Life & Accidental Death Insurance

Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.