Demo

Customer Service Assistant

Encodle Link
Greensboro, NC Full Time
POSTED ON 4/20/2025
AVAILABLE BEFORE 5/17/2025

Job Title: Customer Service Assistant

Location: Greensboro, NC

Company: Encodle Link

Position Type: Full-Time

Salary Range: $30,000 - $35,000 per year

 

Job Description: 

As a Customer Service Assistant, you will be the first point of contact for our customers. You will play a vital role in ensuring a positive customer experience by providing friendly, professional, and efficient service. This is a fantastic opportunity for someone looking to start their career in customer service and grow with our company.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
  • Resolve customer issues and complaints, escalating to appropriate departments when necessary.
  • Assist customers with product information, order status updates, and basic troubleshooting.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain detailed and accurate customer records and interaction logs.
  • Collaborate with team members to improve customer service processes and contribute to a positive work environment.
  • Participate in training sessions to stay updated on product knowledge and customer service best practices.

Qualifications:

  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of customer interactions in a fast-paced environment.
  • Basic computer skills and proficiency in Microsoft Office Suite.

Salary : $30,000 - $35,000

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