What are the responsibilities and job description for the Patient Account Representative position at Encompass Health?
Patient Account Representative
About Us:
As a national leader in post-acute care, Encompass Health (NYSE: EHC) offers facility-based patient care through its network of inpatient rehabilitation hospitals. With a national footprint that spans 153 hospitals in 36 states and Puerto Rico, the Company is committed to delivering high-quality, cost-effective rehabilitation. Encompass Health has been ranked by Modern Healthcare as a Best Place to Work.
Position details:
The Patient Account Representative is responsible for all billing, collections and account reconciliation for any and all assigned accounts.
Benefits:
Enjoy competitive compensation and benefits that start day one of employment, including: affordable medical, dental and vision plans provided to meet the needs of employees and their families.
Generous paid time off that increases with tenure.
Tuition reimbursement and continuing education opportunities.
An employee assistance program for counseling and mental health needs.
Company-matching 401(k) and employee stock-purchase plans.
Flexible spending and health savings accounts.
Introductory 3 week training period
Cross-training opportunities available
Internal growth and advancement
All PAR(s) are onsite for a 3 week training period and then, if they are meeting expectations they are able to work remote, onsite or a combination of hybrid work schedule.
o If remote, all PAR(s) must be available to come onsite periodically for training, team building exercises or other business needs as they arise.
Flexibility of schedule based on position, team assignment and training.
o Available schedules are Monday thru Friday:
SS 7:45 am to 4:15 pm
SS 8:00 am to 4:30 pm
SS 8:30 am to 5:00 pm
SS 9:00 am to 5:30 pm
SS 9:30 am to 6:00 pm
All employees must reside within 100-mile radius of our location at 16680 Balance Cove, Land O' Lakes, FL 34638.
Qualifications
License or Certification:
- None
- High School Diploma or GED preferred
- Preferred 2 years previous business office billing and collection experience
- Knowledge of UB, 1500 claim forms, CPT codes, HCPC codes, and ICD-10 codes
- Strong third party payor knowledge
- Working knowledge of Microsoft Excel
- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner
- Microsoft Office software, to include Outlook, Word, and Excel
- Near vision, visual acuity, speech recognition, speech clarity
- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 15 pounds. Reasonable assistance may be requested when lifting, pushing, and/or pulling exceeds these minimum requirements
- Oral communication, written communication, active listening
- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking
- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
- Ability to work independently without constant supervision
- Indoor, temperature controlled, smoke-free environment
- Handicapped accessible
- May work under stressful circumstances at times
- Has regular, reliable and predictable attendance and punctuality
- Adheres to dress code including wearing ID badge
- Adheres to company Standards of Business Conduct
- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines
- May be required to work on religious and/or legal holidays on scheduled days/shifts
- May be required to perform other duties as assigned by supervisor
- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity
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